Marybeth Steltzner
Traverse City ,MI
Summary
Experienced Senior Relationship Manager with robust experience in fostering and nurturing high-value client relationships. Strengths include strategic planning, project management, with a knack for resolving complex business issues. Successfully cultivated long-term partnerships that drive growth and profitability in previous roles. Results-driven, known for productivity and efficiency in task completion. Skilled in client relationship management, strategic planning, and conflict resolution, and customer satisfaction. Excel at communication and leadership, fostering positive client interactions and team development.
Overview
17
17
years of professional experience
Work History
Senior Relationship Manager
Huntington National Bank (TCF)
Columbus , OH
08.2020 - Current
- In person meetings with dealers as necessary and required.
- complete all Dealer Management Activities as required. (Original contracts; Aged title follow up and notes in DARTS; negative reserve collections; VPP product follow up when required; GAP follow up when required; any other Dealer Management requirements).
- Review program and present value propositions to dealers. Overcome objections and monitor production and dealer metrics. Assure that dealers are submitting and funding appropriate risk based deals.
- maintain availability to address any questions or issues related to approvals, funding, payoffs, lien releases and other related business.
- attend meetings and teams groups, providing feedback from dealers that impacts our indirect team.
- review and monitor production goals and meet/exceed on a monthly/quarterly basis.
Finance Manager
FOX
Traverse City , MI
04.2010 - 08.2020
- Obtain financial information and submit to lenders for approval.
- Complete all contract documents and close with customers.
- Provide lender with all required information and documents for loan.
- Complete monthly reports documenting performance and goals.
- Maintain current knowledge and training of Federal and State laws and mandates.
- Maintain current knowledge of all lender requirements.
- Association of Insurance and Financial Planning certification.
- United Development Services enhanced certification.
Internet Sales Manager
Williams
Traverse City , MI
01.2008 - 04.2010
- Manage Business Development Department for Honda.
- Update and maintain internet and customer database.
- Contact with customers and coordination with sales team to complete sales.
- Update and maintain production reports.
Education
Bachelor of Arts - Dual Degree Major
Michigan State University
East Lansing, MI05-1992
Skills
- Business strategies
- Portfolio Management
- Customer interaction
- Team Training
- Trends Analysis
- Market Research
Timeline
Senior Relationship Manager
Huntington National Bank (TCF)
08.2020 - Current
Finance Manager
FOX
04.2010 - 08.2020
Internet Sales Manager
Williams
01.2008 - 04.2010
Bachelor of Arts - Dual Degree Major
Michigan State University