Summary
Overview
Work History
Education
Skills
Certification
Overall Strengths
Timeline
Generic

MARY BETH WALTERS

Liberty Township

Summary

Enthusiastic Case Manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Intake, Needs Assessment, Service Planning and Evaluation. Outstanding performance in Case Management Model which promotes quality cost-effective outcomes. I am motivated to learn, grow and excel in the healthcare industry.

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Clinical Case Manager

Buckeye Health Plan
05.2014 - Current
  • Assess, plan, implement, monitor and evaluate actions required to meet client's medical and mental health needs.
  • Enhance quality of client management, maximize satisfaction and promote cost effectiveness.
  • Coordinate care that is safe, timely, effective, efficient, equitable and client centered.
  • Handle case assignments, draft service plans, review case progress.
  • Devise and enhance treatment strategies to promote continued progress.
  • Evaluate clients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Work with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Contribute to team results in fast-paced on-boarding environment.
  • Manage quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolve conflicts and negotiate mutually beneficial agreements between parties.
  • Develop effective working relations and cooperate with multidisciplinary team throughout case management process.
  • Adhere to professional standards as outlined by protocols, rules and regulations.

Director of Marketing and Admissions

Crestview Park Care Center
01.1998 - 10.2000
  • Maintain admission guidelines by updating and recommending changes to admission criteria, policies and procedures.
  • Market programs and facility by providing informational materials, answering questions and conducting tours.
  • Obtain applicant information by requesting medical information, verifying and clarifying information, interviewing potential residents and their families, and explaining admission criteria.
  • Screen residents by comparing their condition to admission criteria.
  • Evaluate and accept/reject; refer to other program and/or institution.
  • Complete admission and financial responsibility forms; coordinate and arrange physical, social, emotional and support services.
  • Resolve patient/family dissatisfaction by investigating concerns.
  • Recommend changes in service policies and procedures.
  • Protect organization reputation by maintaining confidentiality.

Social Services Specialist

Twin Towers Senior Living Community
08.1994 - 09.1996
  • Used evidence-based practices such as motivational interviewing to create individualized service plans for long term care clients.
  • Assisted clients in accessing services and benefits by providing education and information about available resources, successfully assisting clients in acquiring needed aid.
  • Administered mental health screenings to clients to determine criteria for mental illness.
  • Gathered information from mental and physical health records to make recommendations and determine appropriate care plans.
  • Worked with clients to improve life choices and maximize benefits of programs.
  • Supported needs of Social Services with skill and efficiency.
  • Resolved problems, improved operations and provided exceptional client support.

Education

Master of Social Work - Social Work

University of Cincinnati

Bachelor of Arts - Sociology

Xavier University
Cincinnati, OH

Skills

  • Individualized care planning
  • Program management expertise
  • Team collaboration
  • Health assessment expertise
  • Client relationship management
  • Patient care coordination

Certification

Certified Case Manager

Overall Strengths

  • Extensive experience in case management and social services.
  • Strong emphasis on client-centered care and interdisciplinary collaboration.
  • Clear progression in roles and responsibilities.
  • Solid educational background and certification.

Timeline

Clinical Case Manager

Buckeye Health Plan
05.2014 - Current

Director of Marketing and Admissions

Crestview Park Care Center
01.1998 - 10.2000

Social Services Specialist

Twin Towers Senior Living Community
08.1994 - 09.1996

Bachelor of Arts - Sociology

Xavier University

Master of Social Work - Social Work

University of Cincinnati

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