Mary Bouslaugh
Paterson,WA
Summary
Motivated & reliable individual with extensive experience in customer service, sales, training and management. Skilled in building customer relationships both internal and external. History of being successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Inside Sales Professional/Project Advisor
Campbell and Company
02.2022 - Current
- As the 1st person to hold this position in the company, I have been instrumental in forming the policies and process for the role
- Follow up via phone, email and text on maintenance visits, on demand calls etc
- Guide conversations to create new business and/or close sales
- Prospect from daily dispatch board and fill my own sales funnel, then continue to work and close unsold jobs both repair and replacement
- Utilize and train in the use of Marketing, CRM and inventory software as well as MS Office suite.
Director of Admissions - Eastern Washington Region
Charter College
04.2022 - 11.2022
- Hire, train and manage a team of 8-10 Admissions Representatives
- Drive front-end activities that lead to enrollments and follow-up activities that secure starts
- Complete on-going individual and group training on a variety of topics ranging from CRM and system optimization, compliance, phone and interview skills, problem solving, making an impactful recommendation, closing, and maintaining enrollments through the start
- Developed the majority of my team to achieve their individual modular budgets
- Met or exceeded the regional budget for the last 4 consecutive modules
- My team achieved Campus of the Module the last 5 Mods
- Individuals from my team garnered the majority of the admissions awards for the 4 Mods
- Obtained DOA Certificate of Recognition twice, as well as the Distinguished Director Award.
Admissions Student Manager
Charter College
06.2021 - 04.2022
- Service the entire company of 4-5 Directors of Admissions and over 40 Admissions Reps
- Daily use of MS Office suite as well as CRM
- Daily use of a variety of office equipment including manual and integrated phone systems
- Complete detailed audits of AR follow-up
- Critique calls for quality and compliance
- Provide documentation of audits and call evaluations to leadership team
- Lead one on one as well as group trainings to ARs particularly in regard to overcoming objections, enrolled student follow-up, and increasing start rate.
Director of Admissions- Western Washington and Alaska Region
Charter College
10.2019 - 06.2021
- (see duties above)
Admissions Representative
Charter College
11.2015 - 10.2019
- Became one of the top Admissions Reps within a few months
- Consistently maintained the lowest cancel rate in the company
- Assisted with testing and training of new systems and processes
- Consistently met or exceeded individual modular budgets
- Award winning utility player, providing assistance and peer leadership to the team.
Director of Ticket Sales
Tri-City Americans Hockey
08.2007 - 11.2015
- Developed and implemented a sales training program
- Manage ticketing sales team, dramatically increasing efficiency
- Total Ticketing Sales Team Revenue up 135% since 2008
- Average Annual Sales/Team Member up by 187% since 2008
- Recruit, hire, train, and retain successful team members
- Responsible for planning and implementation of ticketing related promotions
- Exceeded individual sales goals every season with the company
- Conduct sales B2B as well as B2C
- Instrumental in implementing and training on CRM System; daily use of Microsoft Office Suite
- Excellence in prospecting new and maintaining current customers
- Conduct needs analysis for prospects. Create and present sales proposals to prospects and close sales
- Generate sales reports, tracking, coaching, etc
- Create and distribute weekly e-newsletter and other marketing materials
- Coordinated special events and assisted with game operations to assist the team.
Education
Associate of Applied Science - General Studies
Columbia Basin College
Pasco, WASkills
- CRM proficiency
- Adaptability
- Analytical thinking
- Excellent communication
- Decision making
- Consultative Sales Approach
- Relationship Building
- Online Instruction
- New Hire Training
- Group and Individual Instruction
Accomplishments
- Sustained 8-33% annual sales growth for 6 consecutive years by introducing innovative sales and marketing techniques.
- Transformed low-performing sales team to top producing group in less than one year, bringing in nearly doubling the previous year' revenue.
- Consistently top performer in multiple positions held and trained others to do so as well.
Timeline
Director of Admissions - Eastern Washington Region
Charter College
04.2022 - 11.2022
Inside Sales Professional/Project Advisor
Campbell and Company
02.2022 - Current
Admissions Student Manager
Charter College
06.2021 - 04.2022
Director of Admissions- Western Washington and Alaska Region
Charter College
10.2019 - 06.2021
Admissions Representative
Charter College
11.2015 - 10.2019
Director of Ticket Sales
Tri-City Americans Hockey
08.2007 - 11.2015
Associate of Applied Science - General Studies
Columbia Basin College
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