Mary Bradley Tullos
Madison
Summary
Dynamic professional with a proven track record in customer service and administrative roles, notably at Power Movement Pilates. Excelled in creating welcoming environments and streamlining operations. Skilled in Microsoft Office and problem-solving, with a knack for fostering positive relationships and enhancing customer retention through exceptional service and attention to detail.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Power Movement Pilates
01.2025 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Cashier Team Lead
Beagle Bagel Cafe
10.2022 - Current
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
Special Needs Babysitter
Grogan
06.2020 - 08.2022
- Successfully managed behavioral issues using positive reinforcement techniques.
- Collaborated with parents to create customized care plans addressing specific challenges and goals for each child.
- Established a safe and nurturing environment, promoting positive behavior and emotional growth.
- Enhanced children''s well-being by providing specialized care tailored to their individual needs.
Education
Bachelor of Science - Integrated Marketing Communication
University of Mississippi
University, MS05-2025
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Administrative skills
Affiliations
- Delta Gamma Fraternity
Timeline
Front Desk Receptionist
Power Movement Pilates
01.2025 - Current
Cashier Team Lead
Beagle Bagel Cafe
10.2022 - Current
Special Needs Babysitter
Grogan
06.2020 - 08.2022
Bachelor of Science - Integrated Marketing Communication
University of Mississippi
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