Summary
Overview
Work History
Education
Skills
Timeline
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Mary Breanna Smith

Clinton,OH

Summary

Problem-conquering and passionate Fraud Unit Manager accomplished in driving Fraud Unit to exceed KPIs and prevent further fraud within company. Highly analytical and adept at identifying and resolving anomalies within datasets. Easily handles complex data to understand potential impacts, break down risk and develop recommendations. Self-starter bringing superb presentation and interpersonal communication skills, as well as excellent reporting and documentation skills.

Overview

5
5
years of professional experience

Work History

Unit Manager - Fraud Department

Genesis Financial Solutions
Akron, Ohio
04.2020 - Current
  • Lead development and implementation of new System of Record applications for Fraud Unit.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Identified and resolved problems through root cause analysis and research.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Coordinated project planning and execution with team members and team leads.
  • Assisted in development and implementation of policies, procedures and regulations for Fraud Unit operations.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Provided exemplary level of customer service to clients and company personnel.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and best practices.

Operations Trainer

Genesis Financial Solutions
Akron, Ohio
01.2019 - 04.2020
  • Trained and mentored new personnel hired to fulfill various roles.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Developed lesson plans, instructional materials and written practice tests for Fraud Unit.

Fraud Representative

Genesis Financial Solutions
Akron, Ohio
01.2018 - 01.2019
  • Investigated cases and resolved cases of credit card fraud, including Identity Theft, Unauthorized Activity, and Account Takeover.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Identified several fraud rings within company. Subsequently proposed and implemented solutions to resolve these fraud rings.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.

Collections Representative

Genesis Financial Solutions
Clinton, Ohio
04.2017 - 01.2018
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Resolved challenging situations with friendly but firm strategies.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Achieved performance goals on consistent basis.

Education

Associate of Applied Business - Entrepreneurial Studies

Stark State College
Canton, Ohio
12.2023

Skills

  • Fraud and Anomaly Analysis
  • Problem Identification and Remediation
  • Policy and Program Development
  • Employee Recruitment and Hiring
  • Personnel Management
  • Critical Thinking
  • Time Management
  • Verbal and Written Business Correspondence
  • Microsoft Office
  • LexisNexis Accurint

Timeline

Unit Manager - Fraud Department

Genesis Financial Solutions
04.2020 - Current

Operations Trainer

Genesis Financial Solutions
01.2019 - 04.2020

Fraud Representative

Genesis Financial Solutions
01.2018 - 01.2019

Collections Representative

Genesis Financial Solutions
04.2017 - 01.2018

Associate of Applied Business - Entrepreneurial Studies

Stark State College

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Mary Breanna Smith