Summary
Work History
Education
Skills
Timeline
Generic

Mary C F Mora

Miami,FL

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Work History

Management Trainee, Intern

United Airlines
Houston, TX
06.1997 - Current
  • Shouldered management responsibilities during absence of manager.
  • Assisted established management staff with operational oversight, business development and process improvement strategies.
  • Created internal control of day-to-day transactions and punctually opened and closed business.
  • Regulated service delivery to keep operations productive and in line with budget requirements.
  • Upheld office schedule and calendar to coordinate workflow and meetings.

Customer Service Representative Agent

United Airlines
Houston, TX
06.1997 - 01.2021
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Travel Agent Support

Royal Caribbean Cruises Ltd
Mirimar, FL
09.2006 - 02.2017
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Maintained currency on airline policies, tariff regulations and travel laws to maximize effectiveness.

Education

Bachelor of Science - Industrial Management

University of The West Indies
Trinidad And Tobago - St Augustine Campus
09.1982

Skills

  • Loyalty Building
  • Scheduling and Coordinating
  • Constructive Feedback
  • Customer Feedback
  • Guest Satisfaction
  • Technical Proficiency

Timeline

Travel Agent Support

Royal Caribbean Cruises Ltd
09.2006 - 02.2017

Management Trainee, Intern

United Airlines
06.1997 - Current

Customer Service Representative Agent

United Airlines
06.1997 - 01.2021

Bachelor of Science - Industrial Management

University of The West Indies

Similar Profiles

CREATE PROFILE
Mary C F Mora