Mary Caitlin Cronin
New York,NEW YORK
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Paley Center For Media
07.2023 - Current
- Dynamic guest experience professional delivering exceptional, informative service to diverse visitors in a premier media and arts institution. Reported to the Manager of Guest Services and served as a front-of-house ambassador, ensuring a welcoming environment while supporting daily operations, events, and membership growth.
- · Provided high-touch visitor assistance, answering inquiries, guiding guests through exhibits, and resolving issues to enhance overall satisfaction and engagement.
- · Maintained exhibit spaces and public areas to institutional standards, ensuring cleanliness, accessibility, and a seamless visitor experience.
- · Supported public programs and special events, including setup, guest flow, and on-site coordination, contributing to smooth execution and audience satisfaction.
- · Performed administrative duties such as ticketing, scheduling, recordkeeping, and correspondence with professionalism and attention to detail.
- · Promoted and sold memberships, communicating benefits and value to prospective members and contributing to revenue and community-building goals.
- · Demonstrated excellent communication, poise, and cultural fluency; upheld brand standards and institutional policies in all guest interactions.
Non Profit Founder
The Miss Good Ear Foundation
06.2023 - Current
- Cornell University student running the Foundation part-time alongside full-time studies. Helped launch the mission and core programs; support day-to-day operations, partnerships, and fundraising while maintaining strong academics.
- · Coordinate part-time operations: schedule meetings, manage email and DMs, and keep projects on track.
- · Support fundraising: draft grant applications and pitch materials, track donors, and process online donations.
- · Plan and staff small events and workshops; handle logistics, registration, and attendee communications.
- · Manage digital presence: update website and social media; create short posts, flyers, and newsletters.
- · Build partnerships with campus groups and local organizations; maintain contact lists and simple MOUs.
- · Recruit, train, and schedule volunteers; provide clear instructions and basic orientation materials.
- · Track participation and feedback; compile simple reports to show impact and lessons learned.
- · Handle basic budgeting and recordkeeping; coordinate with board advisors on compliance items.
- · Represent the Foundation at campus and community events as a student founder and spokesperson.
Education
Bachelor of Science - Communication Major With A Minor in Law & Society
Cornell University
Ithaca, NY05-2028
High School Diploma -
Covent of The Sacred Heart
New York, NY 05-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Creative writing
- Research
- Strong research skills
- Engaging storytelling
- Podcast Host
Timeline
Customer Service Representative
The Paley Center For Media
07.2023 - Current
Non Profit Founder
The Miss Good Ear Foundation
06.2023 - Current
Bachelor of Science - Communication Major With A Minor in Law & Society
Cornell University
High School Diploma -
Covent of The Sacred Heart