Mary Carmen Leonardo-Chacon
Houston,TX
Summary
Dynamic dental professional with extensive experience at Cumberland Dental, excelling in patient management and infection control. Proven ability to enhance patient satisfaction through effective chairside assistance and exceptional customer service. Skilled in dental radiography and appointment scheduling, fostering a collaborative environment while ensuring compliance with HIPAA regulations.
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dental Assistant
Cumberland Dental
Nashville, TN
08.2025 - 11.2025
- Assisted in patient intake and management, ensuring accurate documentation of medical histories.
- Prepared treatment rooms, sterilized instruments, and maintained infection control protocols.
- Supported dentists during procedures by anticipating needs and providing appropriate instruments.
- Educated patients on post-treatment care and oral hygiene practices to enhance recovery outcomes.
- Conducted preliminary assessments, including taking vital signs and preparing patients for examinations.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared patient x-rays and images for dentist review.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Supported dental procedures, ensuring efficient operation and patient satisfaction.
- Prepared patient X-rays and images for review by dentist.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
- Staged tray for procedures by arranging dental instruments and equipment.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
Front Desk Receptionist
Neighborhood Health
Nashville, TN
05.2022 - 01.2025
- Greeted and assisted patients, ensuring a welcoming environment.
- Managed appointment scheduling using electronic health record systems.
- Processed patient registrations and verified insurance information accurately.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff.
- Maintained organized front desk area to enhance operational efficiency.
- Provided administrative support by managing correspondence and maintaining records.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Trained new reception staff on procedures and best practices for front desk operations.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Dental Assistant - Dental Assistant
Cumberland Dental Academy
Murfreesboro, TN09.2025
Skills
- Patient management
- Infection control
- Chairside assistance
- Treatment room preparation
- Vital signs assessment
- Dental radiography
- Appointment scheduling
- Insurance verification
- Customer service excellence
- Front desk operations
- Data entry accuracy
- Team collaboration
- Confidential information handling
- Professionalism and etiquette
- Patient scheduling
- Knowledgeable in software
- HIPAA compliance
- Team collaboration abilities
- Communication skills
- Conflict resolution
- Customer service
- Time management
- Cash handling
- Data entry
- Scheduling
- Office organization
- File organization
- Front office management
- Filing
- Decision-making
- Multitasking and organization
- Client communication
- Customer assistance and interaction
Certification
-Radiology
-CPR
-Nitrous oxide
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Assistant
Cumberland Dental
08.2025 - 11.2025
Front Desk Receptionist
Neighborhood Health
05.2022 - 01.2025
Dental Assistant - Dental Assistant
Cumberland Dental Academy