Mary Carol Stewart
Aiken,SC
Summary
Results-driven hotel management and sales professional with proven success as Millwork Sales Specialist at Lowe's Home Improvement. Expertise in custom millwork products and a strong foundation in sales strategy development and customer relationship management. Achieved significant sales revenue growth and enhanced client satisfaction through effective strategic planning and tailored service delivery. Demonstrates exceptional multitasking abilities and maintains high standards under pressure.
Overview
22
22
years of professional experience
Work History
Millwork Sales Specialist
Lowe's Home Improvement
Aiken, SC
10.2022 - Current
- Displayed merchandise to ensure showroom met high standards of readiness.
- Explained product specifications and features to maximize sales revenue.
- Delivered exceptional consulting services to enhance customer satisfaction.
- Executed orders and projects in Millwork and Cabinet Department efficiently.
- Advised customers on the best millwork solutions for their applications based on budget and aesthetic requirements.
- Responded promptly to customer queries regarding product specifications or ordering issues.
ReStore Manager
Habitat For Humanity
Aiken, SC
11.2018 - 07.2021
- Coordinate volunteer and paid staff in order to maximize revenue.
- Monitor inventory, donations and pricing.
- Participate in annual budgeting and strategic planning process with Board of Directors.
- Completed renovation of the ReStore during the pandemic.
- The ReStore was $85k over budget during the 2020-2021 fiscal year.
- Received a single donation of inventory in the amount of $50k from Cold Creek Nurseries.
- Aiken County Chamber of Commerce Ambassador in 2019.
Consultant
Carriage House Inn
Aiken, SC
03.2017 - 11.2018
- Managed operations for a 37-room boutique inn to ensure high service standards.
- Coordinated events on property, enhancing guest experiences and satisfaction.
- Evaluated systems and processes against industry best practices to boost efficiency.
- Reviewed policies and procedures, recommending improvements for operational effectiveness.
- Identified customer needs promptly to improve service delivery.
- Assessed departmental needs and delegated tasks to maximize overall productivity.
General Manager
Holiday Inn Express
North Augusta, SC
01.2017 - 09.2017
- General Contractor, ensuring that all brand hallmarks were met.
- Completed all training for front desk, housekeeping, food and beverage and maintenance departments.
- Successfully completed IHG GM career path requirements.
- Hired and trained all hotel staff.
- Created employee manual and job descriptions.
- Participated in the pre opening sales effort to acquire key accounts.
- Active in the North Augusta and Aiken Chambers of Commerce.
- Attended Rotary Club meetings.
Hotel Manager
Jameson Suites/ ECCO Suites
Augusta, GA
02.2016 - 03.2017
- Responsible for day to day operations of a 110 unit all suite motel including purchasing, human resources, sales, accounting and guest relations.
- Coordinated hotel renovation which preceded its' rebranding.
- Significantly increased profits raising rates resulting in increased ADR.
- Prepared operating budgets, budget reports and other financial performance reports.
- Reduced and controlled company expenses by restructuring Housekeeping and Engineering departments.
- Collaborated with owners and stakeholders in the rebranding of the property to independent flag.
- Developed new marketing strategies in order to ensure successful transition to a independent hotel.
General Manager
Fairfield Inn & Suites by Marriott
Aiken, SC
07.2003 - 02.2014
- Successfully opened a 84 unit hotel in accordance with Marriott Standards.
- Met and exceeded property financial and Quality Assurance goals.
- Prepared program operating budgets, budget reports and other financial performance reports.
- Earned exceptional ratings and testimonials from clients on Marriott.com and Trip Advisor.
- Coordinated and Supervised complete hotel renovation as required by Marriott International.
Education
Bachelor's Degree - English and Sociology
Wofford College
Spartanburg, SC05.1987
Skills
- Hotel management and guest services
- Office administration and management
- Budgeting and financial oversight
- Accounts payable and receivable
- Payroll processing
- Strategic planning and event coordination
- Microsoft Office proficiency
- Human resources and recruiting
- Effective communication skills
- Customer service excellence
- Cash handling and register operations
- Supervisory experience and leadership
- Sales and merchandising strategies
- Social media and digital marketing
- Project management expertise
- Quality assurance practices
Assessments
- Retail customer service, Proficient, 07/01/23
- Supervisory skills: Motivating & assessing employees, Proficient, 08/01/21
- Marketing, Proficient, 04/01/22
- Sales skills, Proficient, 07/01/23
- Management & leadership skills: Impact & influence, Proficient, 01/01/24
- Social media, Proficient, 04/01/22
- Food service fit: Crew member, Proficient, 07/01/23
- Customer focus & orientation, Proficient, 07/01/23
- General manager (hospitality), Proficient, 01/01/24
Affiliations
- Volunteer Habitat for Humanity
- Volunteer Halfway to Heaven Mustang Rescue
Timeline
Millwork Sales Specialist
Lowe's Home Improvement
10.2022 - Current
ReStore Manager
Habitat For Humanity
11.2018 - 07.2021
Consultant
Carriage House Inn
03.2017 - 11.2018
General Manager
Holiday Inn Express
01.2017 - 09.2017
Hotel Manager
Jameson Suites/ ECCO Suites
02.2016 - 03.2017
General Manager
Fairfield Inn & Suites by Marriott
07.2003 - 02.2014
Bachelor's Degree - English and Sociology
Wofford College
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