Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marycarol Wright

Concord,NC

Summary

Dynamic Client Relationship Manager with 30 years' experience in sales and service roles for real estate organizations and supporting companies. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.

Overview

30
30
years of professional experience

Work History

Client Relationship Manager

Listing Reports
03.2024 - Current
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.

REALTOR

Self Employeed
05.1994 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Client Relationship Account Manager

Repair To Close
02.2023 - 03.2024
  • Delivered customized presentations to potential clients, showcasing the value our solutions could provide to their businesses.
  • Negotiated contract renewals with existing clients, securing ongoing revenue streams for the company.
  • Strengthened client relationships by utilizing strong interpersonal skills and proactive communication.
  • Collaborated with cross-functional teams to develop tailored solutions for clients' unique needs.
  • Increased client satisfaction through prompt resolution of issues and concerns.
  • Retained high-value clients by consistently meeting and exceeding their expectations.
  • Provided ongoing support to clients throughout their lifecycle with the company, addressing any questions or concerns promptly and professionally.
  • Participated in industry events and conferences, networking with potential clients and staying current on market trends.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Delivered superior customer service to strengthen relationships and drive future business revenue.
  • Made customers aware of current and new programs and services.

Education

No Degree - Real Estate

C 21 School of Real Estate
Charlotte, NC
04.1994

High School Diploma -

Cheektowaga Central High School
Cheektowaga, NY
06.1981

Skills

  • Business growth strategies
  • Relationship building and management
  • Customer Engagement
  • Client Needs Assessment
  • Effective negotiation
  • Opportunities Identification
  • Presentation Development
  • Customer Relations
  • Training and mentoring
  • Sales proficiency

Timeline

Client Relationship Manager

Listing Reports
03.2024 - Current

Client Relationship Account Manager

Repair To Close
02.2023 - 03.2024

REALTOR

Self Employeed
05.1994 - Current

No Degree - Real Estate

C 21 School of Real Estate

High School Diploma -

Cheektowaga Central High School

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Marycarol Wright