Summary
Work History
Education
Skills
Timeline
Generic

Mary Caroline Bost

Concord,NC

Summary

Dynamic leader with a proven track record at Cabo Winery and Atrium Healthcare, excelling in operations management and customer relations. Spearheaded initiatives that significantly enhanced customer satisfaction and streamlined business processes. Expert in policy implementation and workforce management, fostering a culture of teamwork and efficiency.

Work History

Co-Owner

Cabo Winery
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Established team of motivated and highly skilled employees to help run business.
  • Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.

Patient Services

Atrium Healthcare
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
  • Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
  • Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.

Education

High School Diploma -

Concord Sr. Highschool
Concord, NC
06.2015

Skills

  • Small business operations
  • Customer Relations
  • Policy and procedure implementation
  • Sales Strategies
  • Operations Management
  • Business Development
  • Customer Retention
  • Workforce Management
  • Inventory Management
  • Customer Relationship Management (CRM)
  • Employee Relations
  • Staffing

Timeline

Co-Owner

Cabo Winery

Patient Services

Atrium Healthcare

High School Diploma -

Concord Sr. Highschool
Mary Caroline Bost