Mary Caroline Robben

Wove is a Direct to Consumer, 21st Century Jewelry company offering a collaborative commerce experience that pairs consumers with world-class jewelry consultants. Wove educates and guides couples on the creation of a one of a kind engagement ring and wedding bands on a remote consultation, and then build them an exact replica to try on at home in just 1 week. Wove empowers couples with their collaborative platform to make design adjustments for their final ring build.

Core Competencies:

• SDR: Conducted high-volume outbound calls to hundreds of leads daily, successfully booking qualified meetings to support the sales pipeline
• End-to-end sales and client lifecycle management
  High-level client relationship management and sales negotiations
• Production coordination and cross-functional collaboration
• CRM systems (client interaction and production tracking in HubSpot and Pipedrive)
• Development and implementation of SOPs and onboarding programs
• Promotional event planning, and content creation
  Administrative process optimization and workflow efficiency: Streamlining and improving administrative workflows to increase efficiency, reduce costs, and enhance productivity
• Project management in fast-paced, high-touch environments

Key Achievements:

• Led comprehensive client account processes from initial contact through to sale closure, ensuring a seamless and personalized experience
• Spearheaded special projects including event activations, branded content initiatives, and talent/influencer collaborations
• Streamlined operations by creating and implementing standardized procedures and onboarding systems for the sales and design teams
• Coordinated with internal departments and external vendors to maintain alignment and meet production deadlines
• Maintained accurate, real-time records of all client communication and project updates using company CRM tools
• Have closed over $1.5M worth of luxury goods

• Conducted thorough competitor analysis to identify market trends, gaps, and opportunities for differentiation
• Contributed to the design and development of the company website, ensuring functionality and alignment with brand vision
• Assisted in planning and coordinating photo and video shoots for social media, website, and marketing campaigns
• Supported the development of the brand identity, including visual elements and messaging strategy
• Conducted one-on-one client calls to promote brand awareness and drive engagement for the product launch

• Managed inventory to maximize sales and profitability, ensuring optimal stock levels across all seasonal merchandise
• Provided personalized styling services and closed sales through one-on-one client interactions, enhancing customer satisfaction and retention
• Maintained accurate and up-to-date records of all merchandise, including receipt dates, original values, and current pricing