Marathons
Mary Catherine Alexander
Franklin,Massachusetts
Summary
Outgoing and resourceful and able to excel in business management and interpersonal relationships. Recognized for innovative employee development programs and adept problem-solving, ensuring operational excellence and genuine client satisfaction. Passion for creating positive change and making a powerful impact in the lives of others.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Owner, General Manager
Timeless CrossFit and Fitness
Franklin, MA
07.2017 - Current
- Manage day-to-day business operations.
- Developed and maintain strong relationships with members, resulting in loyal members and high level of referrals.
- Ensure all tasks are completed accurately and efficiently while managing a busy schedule.
- Negotiate contracts with suppliers for better pricing, reducing overall costs for the business.
- Train and motivate employees to perform at their best and enhance our member experience.
- Vesting members through a successful referral program, member of the month, 1:1 coaching, and open door policy for all needs.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Elevate brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Have cultivated a strong relationship with every member ensuring long-term success and loyalty.
- Responsible for member goals, creating s.m.a.r.t. goals, and monitoring weekly, to ensure member success.
- Day to day coaching, personal training, teaching, and small group programs.
- Went from just an idea of a business 0 members, to now over 140 members. This included overcoming business shut down due to covid, while maintaining all classes through zoom. Ensuring members had all equipment needed to be successful from home and to maintain the business.
Director, Head Coach
CrossFIt Franklin and Team Fitness
Franklin, MA
09.2011 - 06.2017
- Developed high-performing coaches by providing mentorship, on-boarding, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Enhanced team collaboration through regular communication, goal setting, performance evaluations, and weekly team meetings.
- Boosted member satisfaction rates through exceptional relationship management, prompt resolution of issues, maintaining strong relationships with every member.
- Transformed the organizations culture with a true understanding of members needs and creating an atmosphere of community and loyalty.
- Lead by example both on the floor with members, clients, and management.
- Worked with health plans to ensure members were reimbursed for staying healthy and improving their quality of life.
- Interviewed, hired, trained and oversaw 10 coaches.
Personal Trainer, Group Fitness, Manager on Duty
Adirondack Club
Franklin, MA
02.2005 - 08.2011
- Educated clients on proper exercise techniques, correct movement patterns, health and wellness, always ensuring safety first.
- Created a specialty class building the program to 5 classes per week and 30 members in the class.
- Created a specialty women's only program meeting 3x per week, building nutritional plans, weekly check ins, program specific books for each person tailored to their goals with a tracking system.
- Improved client fitness and wellness by developing personalized workout programs and monitoring progress.
- Challenged members through group fitness classes through motivation, always making it fun, genuinely caring about each person, and pushing their capabilities.
- Multitasking as Manager On Duty ensuring all employees where adhering to their responsibilities and enhancing member experience.
- Responsible for both opening and closing of the Club.
Education
Some College (No Degree) - Liberal Arts Degree
Mass Bay Comm. College/ Worcester State University
Wellesley, Worcester, MA 05.2001 -
Skills
Verbal and written communication
Accomplishments
- Built and masterful team of coaches who are passionate about changing lives and who give 100% every single day.
- Achieved over 90 member goals through effective use of time, strong multi-tasking capabilities, detailed record keeping, and strong communication.
- Built a very prosperous gym from just a vision. Creating and unbreakable community of members.
- Created a world-wide Orientation Program
- Recognized for Outstanding performance
Certification
CrossFit Level 2 Trainer, CrossFit Level 1 Trainer, CF Masters Qualifier Athlete, CrossFit Kids Certification, CrossFit Weightlifting Certification, Movement Fix Mobility, CPR, AED, First Aid, American Heart Association, National Academy of Sports Medicine, NASM Personal Trainer; specialties in Special Populations, Seniors, Pre-natal, Youth, Core-Balance, Speed Training, MMA Conditioning Specialist Boxing, Athletics and Fitness Association of America, AFAA Group Fitness, Nutrition for Sports and Exercise, Group Power, Group Step, Body Pump, P90X Live Certified Coach
Interests
CrossFit, Fitness
Family time
Timeline
Owner, General Manager
Timeless CrossFit and Fitness
07.2017 - Current
Director, Head Coach
CrossFIt Franklin and Team Fitness
09.2011 - 06.2017
Personal Trainer, Group Fitness, Manager on Duty
Adirondack Club
02.2005 - 08.2011
Some College (No Degree) - Liberal Arts Degree
Mass Bay Comm. College/ Worcester State University
05.2001 -
Similar Profiles
Taylor GoddardTaylor Goddard
Maintenance Worker at Max Fitness CrossfitMaintenance Worker at Max Fitness Crossfit
Brayden HuntBrayden Hunt
Group Fitness Instructor at Powerhouse Fitness & CrossFitGroup Fitness Instructor at Powerhouse Fitness & CrossFit
Derek CasinghinoDerek Casinghino
Owner/Manager at Ardor Fitness & CrossFitOwner/Manager at Ardor Fitness & CrossFit