Mary Catherine Hanson
Bessemer,AL
Summary
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
26
26
years of professional experience
Work History
Exceptional Education Paraprofessional
Kelly Services
10.2023 - Current
- Assisted teacher in lesson plan creation and implementation, field trips and outdoor activities.
- Assisted teachers in preparing classroom materials such as visual aids or handouts, ensuring high-quality instruction.
- Adhered to school and state teaching standards and safety regulations
- Served as a mentor for new paraprofessionals, providing guidance on best practices and effective teaching strategies.
- Implemented behavior management strategies to maintain a focused and orderly classroom environment conducive to learning.
- Participated in professional development opportunities to stay current on best practices within education paraprofessional field.
VA Customer Service
DME Services, LLC
04.2022 - 09.2023
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Collaborated with team members to improve overall response times and service quality.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Exceptional Education Paraprofessional
Kelly Services
03.2020 - 03.2022
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Reported on student progress, behavior, and social skills to parents.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted with hygiene and toiletry needs of my Ex Ed student with physical disabilities.
Stay at Home Mother-Tutor
Self-employeed
11.2011 - 09.2018
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Used flashcards and other techniques to test and improve memory through practiced information retrieval.
Administrative Assistant to the President
DME Services
07.2009 - 11.2011
- Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
- Contributed to a positive work environment by serving as a reliable resource for colleagues seeking assistance or information related to the President''s office.
- Reduced time spent on routine administrative tasks through implementation of automated systems.
- Improved document organization allowing easy access to crucial files when needed.
- Demonstrated professionalism in all aspects of the role, maintaining a consistently positive attitude and fostering productive working relationships with colleagues and partners.
- Maintained confidentiality by handling sensitive documents and communications with discretion and care.
- Provided exceptional customer service to clients, addressing inquiries promptly and professionally.
Director
The Reading And Math Center, LLC
10.1998 - 03.2009
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Accounting And Business Management
Jefferson State Community College
Birmingham, ALAccounting And Business Management
Wallace State Community College
Dothan, ALSkills
- Behavioral support
- Visual supports
- Health and safety
- Small Group Instruction
- Instructional assistance
- Effective Communication
- Calm and Patient Demeanor
- Teacher Assistance
- Reading and Writing Support
- Clerical Support
- Strong Work Ethic and Dependable
- Attention to Detail
- Organizational and Planning Skills
- Microsoft Office
- Caring and Empathetic Demeanor
- Communication and Interpersonal Skills
Timeline
Exceptional Education Paraprofessional
Kelly Services
10.2023 - Current
VA Customer Service
DME Services, LLC
04.2022 - 09.2023
Exceptional Education Paraprofessional
Kelly Services
03.2020 - 03.2022
Stay at Home Mother-Tutor
Self-employeed
11.2011 - 09.2018
Administrative Assistant to the President
DME Services
07.2009 - 11.2011
Director
The Reading And Math Center, LLC
10.1998 - 03.2009
Accounting And Business Management
Jefferson State Community College
Accounting And Business Management
Wallace State Community College
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