Kate Solugan
Crystal River,FL
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs, and meeting special challenges. Experienced providing quality product recommendations and solutions to meet customer needs, and exceed expectations. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working affectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Receptionist
Blue Cove Dental
Dunnellon, Florida
09.2024 - 01.2025
- Scheduled and confirmed patient appointments and consultations.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Answered and managed incoming calls and emails.
- Arranged documents for insurance claims.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Server Manager/Retail Sales Associate
Amy's On The Avenue
Crystal River, Florida
07.2021 - 09.2022
- Conducted regular server maintenance, including updates and patches, to ensure system integrity.
- Trained new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Distributed food to service staff for prompt delivery to customers.
- Provided cross and ongoing training to help servers and wait staff improve skills crucial for productivity.
- Motivated staff through acknowledgment of hard work and achievements.
- Handled customer complaints in a professional manner.
- Conducted inventories on a regular basis to track stock levels.
Sous Chef
Smoke Shack
Crystal River , Florida
04.2021 - 11.2021
- Monitored temperatures of prepared food and cold-storage areas.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Complied with all health department regulations regarding proper food handling methods.
- Monitored food products, driving quality, freshness and integrity.
- Trained new hires in proper cooking techniques and recipes.
- Trained kitchen workers on culinary techniques.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
Receptionist
Paddles Outdoor Rentals
Crystal River, Florida
04.2021 - 06.2021
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Scheduled appointments for clients, customers, and other visitors.
- Managed company database and ensured the accuracy of contact information.
- Coordinated travel arrangements and accommodations for staff and visiting guests.
Server Shift Leader
Amy's On The Avenue
Crystal River, Florida
11.2018 - 04.2021
- Provided support to other team members when needed.
- Garnished dishes and beverages to serve visually appealing menu items.
- Performed cash register functions accurately and efficiently.
- Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.
- Stocked service areas with supplies during slow periods.
- Managed opening and closing duties to facilitate restaurant operations.
- Worked with management to coordinate special functions and events.
- Trained and acclimated new servers to restaurant's culture and operations.
Store Manager
Shell Gas Station
Crystal River, Florida
10.2017 - 11.2018
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared monthly reports on sales figures, expenses, profits.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
Education
Associate of Science - Surgical Technology Program
College of Central Florida
Ocala, FLSkills
- Time Management
- HIPAA compliance
- Dental staff support
- Friendly and outgoing
- Verbal and written communication
- Insurance verification
- Documentation and recordkeeping
- Conflict Resolution
- Upselling and cross-selling
- Product knowledge
- Teamwork and collaboration
- Relationship building
- Maintaining cleanliness
Languages
English
Professional
Visayan
Professional
Tagalog
Professional
Certification
- Food handler Training Program
Affiliations
- Volunteering for Free Dental Day Screenings
Timeline
Dental Receptionist
Blue Cove Dental
09.2024 - 01.2025
Server Manager/Retail Sales Associate
Amy's On The Avenue
07.2021 - 09.2022
Sous Chef
Smoke Shack
04.2021 - 11.2021
Receptionist
Paddles Outdoor Rentals
04.2021 - 06.2021
Server Shift Leader
Amy's On The Avenue
11.2018 - 04.2021
Store Manager
Shell Gas Station
10.2017 - 11.2018
Associate of Science - Surgical Technology Program
College of Central Florida
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