Mary house
Indianapolis,IN
Summary
Experienced Deli Manager at Grace Foods specializing in food safety and operational efficiency. Demonstrated success in minimizing waste and boosting customer satisfaction via targeted training and inventory control. Strong skills in cash handling and team dynamics, enhancing sales through creative merchandising techniques.
Overview
2026
2026
years of professional experience
Work History
Deli Clerk/ Produce Manager
/Grace Foods
- Supervised deli operations, ensuring compliance with food safety standards and company policies.
- Trained new staff on deli procedures, improving team efficiency and service quality.
- Developed and maintained inventory management processes to reduce waste and optimize stock levels.
- Enhanced customer experience by providing product recommendations and addressing inquiries effectively.
- Monitored product freshness and quality, maintaining high standards in food preparation and presentation.
- Collaborated with suppliers to negotiate pricing and ensure timely delivery of deli products and supplies.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Deli Manager
Grace Foods
05.2024 - Current
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
Shift Leader
Eskenazi Healthcare
05.2023 - 02.2024
- Ensured adherence to safety protocols and quality standards through supervision of daily operations.
- Mentored junior staff on best practices, enhancing overall team performance.
- Optimized labor efficiency by coordinating team schedules for peak hours.
- Facilitated conflict resolution among team members, encouraging teamwork.
- Delegated daily tasks to new employees while providing training on operational procedures.
- Processed cash and credit card transactions accurately via POS software.
- Maintained accurate cash handling records, reducing discrepancies through diligent oversight.
- Worked with other shift leaders to maintain consistent operational standards across shifts.
Shift Leader
Aldi Foods
02.2014 - 04.2023
- Trained and mentored junior staff on best practices and operational procedures.
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Conducted inventory checks, managing stock levels to reduce waste and enhance availability.
- Assisted in conflict resolution among team members, fostering a collaborative work environment.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Engaged with customers on social media to promote offers and events, increasing online presence.
Manager
Coffee Zone/ Lillys
07.2004 - 04.2011
- Mentored staff, fostering a culture of continuous improvement and professional development.
- Developed training programs for new hires, enhancing onboarding efficiency and knowledge retention.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Education
GED -
Hyde Park Career Academy
Chicago, ILSkills
- Customer service
- Cleanliness and sanitation
- Honesty and integrity
- Strong work ethic
- Safe food handling practices
- Food preparation
- Food safety
- Meat slicing expertise
- Equipment safety
- Food preparations
- Hospitality service expertise
- Heavy lifting
- Pricing and shelf labeling
- Cash handling proficiency
- Product stocking and rotation
- Inventory rotation
- Cash handling
- Inventory control
- Cash register operation
- Accurate money handling
- Ordering procedures
Timeline
Deli Manager
Grace Foods
05.2024 - Current
Shift Leader
Eskenazi Healthcare
05.2023 - 02.2024
Shift Leader
Aldi Foods
02.2014 - 04.2023
Manager
Coffee Zone/ Lillys
07.2004 - 04.2011
Deli Clerk/ Produce Manager
/Grace Foods
GED -
Hyde Park Career Academy
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