MARY CHRISTINE VERGARA
Richmond,TX
Summary
Insightful Home Sales Consultant with 12 years of New and Resale Home sales experience. Committed to best-in-class client services and maintaining professionalism. Proven history of working tirelessly for effective sales and profitable deals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Realtor
Walzel Properties
Houston, TX
05.2009 - Current
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Provided guidance to clients throughout the entire buying or selling process.
- Ensured all transactions followed state laws regarding real estate practices.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Participated in community outreach programs to promote services offered by the company.
Death Claims Analyst
Aig Valic
Houston, TX
11.2002 - 05.2004
- Reviewed customer insurance claims to ensure accuracy and completeness of information.
- Analyzed claim records, policy provisions, and other relevant documents to determine validity of claims.
- Provided guidance to customers regarding their rights and obligations under the insurance policies.
- Resolved customer complaints related to insurance claim processing.
- Maintained detailed records of all claim activities including correspondence, decisions, payments.
- Participated in training sessions conducted by insurers on new products and services.
- Ensured compliance with state laws governing insurance practices as well as company policies and procedures.
- Processed requests for additional documentation from customers in a timely manner.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
Grade 6 Teacher
Cy Fair Independent School District
Houston, TX
09.1999 - 05.2000
- Provided differentiated instruction to meet the individual needs of students.
- Developed and implemented engaging lessons to promote student learning.
- Created and maintained a positive classroom environment that fostered respect and collaboration among students.
- Collaborated with colleagues to develop interdisciplinary units of study.
- Established effective communication with parents regarding their child's academic progress.
- Conducted parent-teacher conferences as needed.
Investment Specialist
Morgan Stanley
Houston, TX
08.1997 - 05.1999
- Answered customer inquiries and resolved customer issues in a timely manner.
- Maintained detailed records of customer interactions, complaints, comments, and inquiries in the database.
- Responded to incoming calls and emails from customers and asked open-ended questions to determine how to be of assistance.
- Conducted market research to identify potential investments for clients.
- Maintained up-to-date knowledge of regulations pertaining to the securities industry.
- Processed trade orders in accordance with guidelines set forth by the broker team.
Merchant Services Representative
Telecheck Services
Houston, TX
11.1996 - 08.1997
- Provided excellent customer service to merchants and clients by responding to inquiries in a timely manner.
- Assisted with the setup of merchant accounts and payment processing services.
- Resolved technical issues related to credit card terminals and online transactions.
- Processed payments, refunds, and chargebacks for customers in accordance with company policies and procedures.
- Verified accuracy of all customer information before submitting applications for approval or processing payments.
- Identified areas of improvement within existing systems or processes used to process payments from customers.
- Attended meetings with internal teams as well as external vendors to discuss strategies for improving customer experience.
- Maintained accurate records of all incoming and outgoing payments including invoices, receipts, orders.
Financial Services Representative
Bank of America
Houston, TX
05.1994 - 11.1996
- Responded to customer inquiries and resolved account issues.
- Developed marketing strategies for new financial products.
- Maintained records of customer transactions.
- Prepared documents for regulatory compliance audits.
- Reviewed bank policies and procedures to ensure accuracy.
- Assisted customers with opening new bank accounts.
- Identified opportunities to improve customer service quality.
- Collaborated with other departments in order to resolve customer disputes.
- Assessed customers' financial needs and recommended appropriate solutions.
Education
BBA - Finance
University of Houston
Houston, TX05.1997
High School Diploma -
Westfield High School
Houston, TX05.1991
Skills
- Client Relations
- Contract Negotiation
- Product knowledge mastery
- Contract Preparation
- Schedule Coordination
- Attention to Detail
- Loan coordination
- Product Recommendations
- MLS Data Entry and Maintenance
Affiliations
- Volunteered extensively in my children's schools and organizations. I've held volunteer leaderships positions for years.
- Organized events on volunteer basis in the community.
Certification
- Texas Real Estate License (current)
- Earned and recieved Series 6 and 63 license (currently expired)
Timeline
Realtor
Walzel Properties
05.2009 - Current
Death Claims Analyst
Aig Valic
11.2002 - 05.2004
Grade 6 Teacher
Cy Fair Independent School District
09.1999 - 05.2000
Investment Specialist
Morgan Stanley
08.1997 - 05.1999
Merchant Services Representative
Telecheck Services
11.1996 - 08.1997
Financial Services Representative
Bank of America
05.1994 - 11.1996
BBA - Finance
University of Houston
High School Diploma -
Westfield High School
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