Maryconchitaluz Tiangsing
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Universal Banker
Bank Of Hawaii
08.2023 - Current
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Streamlined account opening processes for increased efficiency in new customer onboarding.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Relationship Service Representative
Bank Of Hawaii
08.2021 - 08.2023
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
- Delivered outstanding support, assisting customers in navigating complex product offerings and services.
- Bolstered company reputation by consistently providing top-notch service in a timely manner.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Proactively identified potential challenges or roadblocks, implementing solutions before issues could escalate further.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Intern
Mao Farms
03.2020 - 05.2021
- Maintained stamina/ keeping up with physical fitness
- Analyzed problems, identified solutions, and made decisions
- Worked on projects using knowledge gained in classes to put together recommendations for issues
- Delivered clerical support by handling a range of routine and special requirements
- Worked with many different clients in catering to their needs whether it be for retail or digital design purposes
- Able to understand the basics of retail - this includes restocking and re-counting many of the merchandise
- Learned how to use many of the different software in order to Design, print, and create T-shirts and or banners
- Interacted with customers by phone, email, or in-person to provide information
- Developed business, financial and analytical skills needed for a career
- Sorted and organized files, spreadsheets, and reports
- Restocked office supplies and retrieved files for staff
- Maintained organized inventory by checking stock to determine supply levels, expediting orders, and delivering materials to workstations
- Upheld office schedule and calendar to coordinate workflow and meetings
- Achieved management recognition by designing and implementing special projects during the internship.
Intern
Searider Productions
08.2019 - 03.2020
- Maintained stamina/ keeping up with physical fitness
- Analyzed problems, identified solutions, and made decisions
- Worked on projects using knowledge gained in classes to put together recommendations for issues
- Delivered clerical support by handling a range of routine and special requirements
- Worked with many different clients in catering to their needs whether it be for retail or digital design purposes
- Able to understand the basics of retail - this includes restocking and re-counting many of the merchandise
- Learned how to use many of the different software in order to Design, print, and create T-shirts and or banners
- Interacted with customers by phone, email, or in-person to provide information
- Developed business, financial and analytical skills needed for a career
- Sorted and organized files, spreadsheets, and reports
- Restocked office supplies and retrieved files for staff
- Maintained organized inventory by checking stock to determine supply levels, expediting orders, and delivering materials to workstations
- Upheld office schedule and calendar to coordinate workflow and meetings
- Achieved management recognition by designing and implementing special projects during the internship.
Education
Associate of Arts: Liberal Arts And General Studies -
Leeward Community College
Pearl City, HI05.2021
High School Diploma -
Waiʻanae High School
Waianae, HI05.2019
Skills
- Operations support
- Billing and coding
- Administrative tasks
- Analytics
- Team collaboration
- Outstanding communication skills
- Scheduling
- Talented leader
- Initiative
- Social media sites
- Client Relationships
- Problem-solving
- Financial Product Knowledge
- Transaction Processing
- Wire Transfers
Certification
Managing Front Office Operations, American Hotel & Lodging Educational Institute - 12/18/2020
Academics
Majored in Liberal Arts
Awards
- Dean's List 2016
- Dean's List 2017
- MVP Award (Most Valuable Player) 2016
- National Grand Champion Cheerleader 2016-2018
- High School Cheerleading 2015-2016
- All-Star Cheerleading 2015-2017
- JV Tennis 2017
- National Honor Society Member 2017-2018
- Student Union Member 2017-2018
Extracurricular activities
- Youth Conference Representative 2018
- Hawaii State Student Council Representative 2018-2019
- Student Union Vice President 2018-2019
Timeline
Universal Banker
Bank Of Hawaii
08.2023 - Current
Relationship Service Representative
Bank Of Hawaii
08.2021 - 08.2023
Intern
Mao Farms
03.2020 - 05.2021
Intern
Searider Productions
08.2019 - 03.2020
Associate of Arts: Liberal Arts And General Studies -
Leeward Community College
High School Diploma -
Waiʻanae High School
Managing Front Office Operations, American Hotel & Lodging Educational Institute - 12/18/2020
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