Mary Cris Villanueva
Fairfield,CA
Summary
Dedicated professional with a strong work ethic and effective communication skills. Proven ability to learn quickly and adapt to new environments. Committed to contributing to team success and achieving organizational objectives.
Overview
12
12
years of professional experience
Work History
Overnight Stocker
Walmart Inc.
Fairfield, California
07.2022 - Current
- Stocked shelves efficiently to maintain product availability and organization.
- Ensured compliance with safety standards while handling equipment and materials.
- Collaborated with team members to optimize stocking workflows during overnight shifts.
- Organized shelves to ensure product availability.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
Assistant Store Manager
Prime Communications AT&T
Fairfield, CA
08.2020 - 10.2021
- Resolved customer inquiries and complaints to ensure satisfaction.
- Analyzed sales performance data to identify trends and inform strategic decision-making for improved revenue generation.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Coordinated inventory management and product restocking procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
Sales Coach
Concentrix
Makati, Philippines
10.2017 - 10.2019
- Answered incoming calls from customers, providing prompt and accurate information.
- Handled escalated customer service issues professionally and efficiently.
- Processed orders for customers over the phone.
- Educated customers on promotions and upsell opportunities.
- Provided technical support when needed regarding product installation, usage, troubleshooting.
- Maintained records of customer interactions, transactions, comments and complaints.
- Networked to build client base and promote products to new and existing clients.
- Collaborated with team members to improve sales strategies and techniques.
- Trained new representatives on company policies and sales processes.
General Accountant
Easy Life For Medical Equipments
Al Ain, Abu dhabi
11.2015 - 09.2016
- Managed accounts receivable and payable cycles, including invoicing customers, preparing checks, entering payments into the system, reconciliation of bank accounts.
- Reviewed and reconciled financial statements and general ledger accounts to ensure accuracy.
- Ensured compliance with financial regulations and internal policies.
- Managed payroll processing and employee expense reimbursements accurately.
- Supported audits by providing necessary documentation and information.
- Prepared monthly, quarterly and annual financial reports for management review.
General Accounting Associate
Accenture Inc
Makati, Philippines
04.2014 - 07.2015
- Entered financial data accurately into accounting systems to support timely reporting and analysis.
- Performed monthly account bank reconciliations.
- Communicated effectively with colleagues across departments to resolve any discrepancies or errors.
- Prepared monthly closing entries to generate accurate financial reports for management review.
- Maintained compliance with financial regulations and internal policies effectively.
- Collaborated with external auditors during quarterly reviews and year-end audit processes.
Education
Bachelor of Science - Accountancy
Tomas Del Rosario College
Philippines03-2014
Skills
- Flexible and adaptive
- Integrity
- Communication
- Attention to detail
- Reliability
- Problem Solving
- Time Management
- Ethical conduct
- Customer service
- Team collaboration
- Financial reporting
- Leadership support
Education and Training
other
References
References available upon request.
Languages
- English
- Tagalog
References
References available upon request.
Timeline
Overnight Stocker
Walmart Inc.
07.2022 - Current
Assistant Store Manager
Prime Communications AT&T
08.2020 - 10.2021
Sales Coach
Concentrix
10.2017 - 10.2019
General Accountant
Easy Life For Medical Equipments
11.2015 - 09.2016
General Accounting Associate
Accenture Inc
04.2014 - 07.2015
Bachelor of Science - Accountancy
Tomas Del Rosario College