Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Marycruz Lopez Vallejos

Miami,FL
Marycruz Lopez Vallejos

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.

Overview

10
years of professional experience
2008
years of post-secondary education

Work History

Nordstrom Rack
Miami

Sales Associate
01.2025 - 03.2025

Job overview

  • Attended weekly team meetings to review performance goals and objectives.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed credit card transactions quickly and securely.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Used technology resources to assist customers in locating and selecting items.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Victoria's Secret & PINK
Miami

Sales Associate
10.2024 - 02.2025

Job overview

  • Attended weekly team meetings to review performance goals and objectives.
  • Organized stockroom shelves according to size, color or style.
  • Tracked sales performance metrics to identify trends in market place.
  • Upsold additional items based on customer interests and needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed credit card transactions quickly and securely.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Demonstrated product features and benefits for customers' needs.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Developed promotional strategies to increase sales volume.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Used technology resources to assist customers in locating and selecting items.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Adhered to company initiatives and achieved established goals.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Compass Group USA
Miami

Senior Cook
03.2023 - 01.2025

Job overview

  • Coordinated with other cooks to ensure timely delivery of meals during peak hours.
  • Inspected work stations to ensure they met health department regulations.
  • Modified menu items when necessary due to ingredient availability or seasonality changes.
  • Supervised kitchen staff on the proper use of kitchen equipment and safety procedures.
  • Trained new staff members on proper cooking techniques, recipes and sanitation procedures.
  • Managed food waste by ensuring unused ingredients were stored properly or disposed of safely.
  • Maintained food preparation areas in a clean, safe and sanitary condition.
  • Tested cooked foods by tasting them to determine their flavor profile.
  • Performed daily cleaning duties such as sweeping floors, washing dishes and sanitizing surfaces.
  • Monitored product freshness and rotation of stock to maintain quality control standards.
  • Adhered to all safety protocols when using sharp knives or operating heavy machinery in the kitchen.
  • Prepared meals for large groups according to established recipes, standards and menus.
  • Demonstrated knowledge of various cooking methods, ingredients, equipment and processes.
  • Developed strategies to enhance food-presentation aspects of catering and retail environments.
  • Set up workstations with needed ingredients, utensils and cooking equipment.
  • Followed recipes and procedures to prepare, season and cook food products.
  • Cut, chopped and sliced meat and produce to prepare for cooking.

Favorite motors sa
Nicaragu

Human Resources Manager
10.2014 - 01.2021

Job overview

  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Coordinated various benefits programs such as medical insurance, retirement plans and vacation policies.
  • Assisted in developing succession planning strategies for key positions within the organization.
  • Organized team building activities to foster collaboration among staff members.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.

Education

Ruben Darío
Nicaragu, Nic

University Overview

ULAM(university Las Americas)

Merchandising from Merchandising

University Overview

ULAM(university LasAmericas)

Customer Service from Customer Service

University Overview

Skills

  • Customer service
  • Cash handling
  • Technology utilization
  • Relationship building
  • Retail store operations
  • Customer engagement
  • Sales trends
  • Friendly and outgoing
  • Money handling
  • Merchandising
  • Retail loss prevention
  • Excellent communication skills
  • Exceptional customer service

Languages

English
Professional
Spanish
Native/ Bilingual
Hindi
Limited
Punjabi
Limited

Timeline

Sales Associate
Nordstrom Rack
01.2025 - 03.2025
Sales Associate
Victoria's Secret & PINK
10.2024 - 02.2025
Senior Cook
Compass Group USA
03.2023 - 01.2025
Human Resources Manager
Favorite motors sa
10.2014 - 01.2021
Ruben Darío
11.2007
ULAM(university Las Americas)
Merchandising from Merchandising
ULAM(university LasAmericas)
Customer Service from Customer Service