Mary Cruz Urbano

• Administered medications and treatments as prescribed by physicians.
• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
• Provided mobility assistance such as walking and regular exercising.
• Communicated regularly with clients' families to provide updates on health and wellbeing.
• Provided emotional support during challenging times, helping patients cope with illness or disability-related stressors more effectively.
• Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.

• Researched and recommended community resources to meet clients' needs.
• Monitored changes in clients' conditions to report concerns to supervisor.
• Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
• Monitored client health by performing routine pulse, temperature and blood pressure checks.

• Assisted patients with personal requirements for housekeeping and grooming assistance.
• Increased patient satisfaction through effective communication and active listening skills to understand their concerns and preferences.
• Prepared nutritious meals according to dietary requirements, contributing to improved overall health for patients.
• Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.

• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Collected and documented patient medical information such as blood pressure and weight.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Streamlined patient check-in process, reducing administrative burden for medical staff.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

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• Checked patient insurance, demographic, and health history to keep information current.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Enhanced office productivity by handling high volume of callers per day.
• Performed various administrative tasks by filing, copying and faxing documents.
• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

• Supported family members in understanding patient needs and provided guidance on how to best assist their loved ones at home.
• Supported families through difficult times by offering emotional support and education on important care tasks.
• Documented vital statistics and coordinated with health care providers.