Mary D. Herrera
San Bernardino,CA
Summary
To work with a company that allows growth from within, as well as growth that leads to better opportunities.
Overview
16
16
years of professional experience
Work History
Section Head/Lead
CTDI - Communications Test Design
09.2021 - Current
- In charge of 20+ associates and departments.
- Drop orders send support where is needed, handle emails with IT and managers over issues
- Research and replenish bins with product for orders to be picked.
- Assigned employees to ongoing and special projects to realize adequate staffing and meet production schedule parameters.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified section KPIs and created measurement mechanism to track operations efficiency
Researcher/Quality Control Inspector/Picker & Packer
AT&T, INGRAM MICRO
08.2019 - 09.2021
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Identified and documented quality discrepancies for management to develop resolutions.
- Trained other workers in inspection.
- Weighed products prior to shipment to confirm accuracy.
- Pick and pack to fulfill costumers orders upon dropping.
General Laborer/Inbound Receiver
NIKE/CONVERSE
09.2010 - 07.2020
- Receiving- Footwear, Apparel, Air shipments, CLS shipments and processing inbound merchandise
- Quality assurance- Inbound auditing (Footwear& Hurley), cubic scan (capturing & entering dimension).
- QRP- Reticket, pick and pack orders.
- Reverse logistics- Processing returned merchandise to return to inventory.
- Vas department-Picking, packing and processing apparel orders with special instructions.
- Audit- Walk the aisles and locate cartons, find wrong labels & re-locate inventory.
Customer Service Representative Specialist
ALLSTATE Ins Co/Nguyen Ins
05.2007 - 03.2010
- Customer service-Answering phone calls 60+, filling, payments, car inspections, quotes on Auto, Home, Rv, Boats, motorcycle, out of state residents (Mexico), as well as earthquakes.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
Education
GED -
Capital Education Institute
Chino, CA2024
Timeline
Section Head/Lead
CTDI - Communications Test Design
09.2021 - Current
Researcher/Quality Control Inspector/Picker & Packer
AT&T, INGRAM MICRO
08.2019 - 09.2021
General Laborer/Inbound Receiver
NIKE/CONVERSE
09.2010 - 07.2020
Customer Service Representative Specialist
ALLSTATE Ins Co/Nguyen Ins
05.2007 - 03.2010
GED -
Capital Education Institute
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