Mary D. Jones
Chicago,IL
Summary
Compassionate and adaptable professional with over 10 years of experience in customer service, administrative support, and educational assistance. Currently serving as an online volunteer crisis counselor, providing emotional support and guidance in high-stress situations. Pursuing a B.S. In Criminology and Criminal Justice, with a minor in Behavioral Analysis and Counseling, and Applied Psychological Science, with long-term goals in public service and mental health advocacy. Known for strong communication, empathy, and problem-solving skills in both in-person and remote environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
I-Pass Account Agent
Illinois Tollway
Chicago, IL
08.2018 - 10.2024
- Maintained current knowledge of Illinois Tollway regulations and policies.
- Activated and replaced retail-purchased transponders; processed gift card redemptions.
- Assisted customers in updating personal information and adding funds to accounts.
- Handled customer concerns promptly, escalating significant issues to supervisor.
Records Clerk
SXC Health Solutions
Lisle, IL
03.2015 - 06.2018
- Assessed patients and documented medical histories accurately.
- Reviewed and organized medical records in alphabetic and numeric order.
- Performed administrative services, including correspondence and document management.
- Verified data accuracy to maintain record integrity.
Teacher's Aide
Jackie R. Robinson Elementary
Chicago, IL
11.2012 - 01.2015
- Assisted teachers in supervising and caring for a group of 27 children.
- Monitored student educational progress using individualized charts and files.
- Established personalized educational, behavioral, and emotional support to enhance student learning outcomes.
- Collaborated with educators to prepare lesson plans tailored to student needs.
Sales Associate
Footlocker
Chicago, IL
07.2009 - 11.2012
- Processed payments via check, cash, debit, and credit while maintaining accurate cash drawers.
- Cultivated positive customer relationships through friendly greetings and exceptional service.
- Organized racks and shelves to enhance store aesthetics and promote specific merchandise.
- Assisted customers in locating products and verifying inventory at other locations.
Education
Bachelor of Science - Criminology
Arizona State University
Tempe, AZ05-2027
High School Diploma -
Penn Foster HS
Scranton, PA2010
Skills
- Verbal and written communication skills
- Time management
- Computer skills
- Adaptability
- Critical thinking
- Customer service
- Conflict resolution
Certification
- Volunteer Crisis Counseling
Timeline
I-Pass Account Agent
Illinois Tollway
08.2018 - 10.2024
Records Clerk
SXC Health Solutions
03.2015 - 06.2018
Teacher's Aide
Jackie R. Robinson Elementary
11.2012 - 01.2015
Sales Associate
Footlocker
07.2009 - 11.2012
Bachelor of Science - Criminology
Arizona State University
High School Diploma -
Penn Foster HS