Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Barista
Mary D Vivanco - Large

Mary D Vivanco - Large

Saint Augustine,FL

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Avon Sales Representative

Avon Products
06.2014 - Current
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Developed, maintained and utilized diverse client base.
  • Developed and implemented sales strategies to increase profits.
  • Trained and mentored new sales representatives.
  • Built relationships with customers and community to promote long term business growth.
  • Online sales/Online blogging
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Optician

Walmart
03.1998 - Current
  • Answering phones, placing orders, Doctors tech, filling, insurance, inventor. Achieved confidence in patients with integrity.
  • Calibrated seg heights, vertex, pupillary distance, and pantoscopic tilt to customize eyeglass orders.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Utilized advanced knowledge of ocular anatomy, physiology, and optics to provide proper glasses.
  • Educated patients on how to properly care for their spectacles, and maintenance of eyeglasses and contact lenses.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Confirmed quality control standards were met for all glasses and contact lenses.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses, and accessories to office customers.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Contacted patients when eyeglasses or contact lenses arrived, and assisted with final fitting.
  • Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
  • Maintained a safe, clean, and organized environment to increase patient comfort

Cashier

Kmartcorp
11.1997 - 02.1998
  • Used POS system to enter orders, process payments, and issue receipts.
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering the store and responded promptly to customer needs.
  • Checked personal identifications during alcohol and tobacco sales.
  • Conducted inventory counts by adding each item in stock and documenting them on the computer system.
  • Built relationships with customers to encourage repeat business.
  • Tallied cash drawer at the beginning and end of each work shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier

Pioneer Supermarket
05.1994 - 09.1996
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked personal identifications during alcohol and tobacco sales.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Sheepshead Bay High School
3000 Avenue X
09.1996

Skills

  • Continuous Improvement Strategies
  • Serve Customers
  • Converting Leads
  • Maintaining Customer Database
  • Expense Reporting
  • Online Chat
  • Beauty Product Demonstration
  • Product and Service Knowledge
  • Google Docs
  • Customer Relations
  • Online Marketing
  • Insurance Specialist

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Additional Information

References:


Ron Reynolds License Optician at Walmart also previous manager. Contact information for references (904)314-3289


Ramona Ames License Optician retired from Wal-Mart. Contact information Home number (904)797-2022 or Cell number (904)501-5003


Dr. Micheal Zwolinski. Contact information Cell number (904)377-6511 Work number (904)547-2594


Bridget Bautz Sales Insurance Representative. Contact information (704)813-3557

Timeline

Avon Sales Representative

Avon Products
06.2014 - Current

Optician

Walmart
03.1998 - Current

Cashier

Kmartcorp
11.1997 - 02.1998

Cashier

Pioneer Supermarket
05.1994 - 09.1996

High School Diploma -

Sheepshead Bay High School

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Mary D Vivanco - Large