Summary
Work History
Education
Skills
Timeline
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Mary "Darin" Otto

Mary "Darin" Otto

Bend,OR

Summary

Dynamic professional with a proven track record customer/client relations, notably at Parr Lumber. Excelled in multi-line telephone operation, enhancing customer satisfaction and streamlining operations. Skilled in data entry and maintaining a service-oriented mindset, I consistently prioritize efficiency and confidentiality in fast-paced environments.

Work History

Receptionist Phone Support

Parr Lumber
04.2021 - Current
  • Provided courteous and professional phone support, enhancing customer satisfaction.
  • Answering and directing customers, vendors, deliveries and companies to needed location.
  • Updated call reports weekly and monthly.
  • Worked remotely and covered corporate when needed.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.

Manager

Stars Antiques Malls
07.2018 - 04.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes. ie; payroll and data input.
  • Balanced deposits.
  • Opening and closing 2 stores.
  • Promoted outside events over the holidays.

Personal Assistant

M.M.C. Companies LLC
09.2017 - 01.2018
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Provided office support.
  • Organized relocation to new and private residence.
  • Helped with the orchestration of M.M.C.'s Benzodiazepine conference 2017.
  • Used discretion when handling confidential information.

Memory Care Server

Touchmark Retirement Community
01.2017 - 09.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Manager on Duty

Logans Market & True Value
04.2014 - 01.2015
  • Worked in the take off of Logan's Grand opening.
  • Attended to employee breaks and schedules.
  • Managed incoming shipments and well as stocking and ordering inventory.
  • Balanced safe and tills.
  • Responsible for securing safe, office and closing the store nightly.


Education

Associate of Arts - Counseling Psychology

University of Phoenix
Portland, OR
06-2015

Skills

  • Organization skills
  • Data entry
  • Customer/Client relations
  • Office administration
  • Multi-line telephone operation
  • Documentation and reporting
  • Service-oriented mindset
  • Staff management
  • Spreadsheet tracking
  • Phone etiquette

Timeline

Receptionist Phone Support

Parr Lumber
04.2021 - Current

Manager

Stars Antiques Malls
07.2018 - 04.2021

Personal Assistant

M.M.C. Companies LLC
09.2017 - 01.2018

Memory Care Server

Touchmark Retirement Community
01.2017 - 09.2017

Manager on Duty

Logans Market & True Value
04.2014 - 01.2015

Associate of Arts - Counseling Psychology

University of Phoenix

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Mary "Darin" Otto