Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mary DeNicolo

Montgomery,TX
Mary DeNicolo

Summary

Accomplished Operations Manager with a proven track record at PlM LLC, excelling in operations management and team leadership. Demonstrated success in enhancing customer satisfaction, streamlining processes for increased efficiency, and leading staff training initiatives. Skilled in vendor sourcing and employee motivation, significantly improving performance outcomes and daily operations.

Overview

15
years of professional experience

Work History

PlM LLC
Menomonie , Wi

Operations Manager
07.2017 - 09.2024

Job overview

  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Plm LLC
Menomonie, Wi

Event Coordinator
07.2017 - 09.2024

Job overview

  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Brainstormed and implemented creative event concepts and themes.
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
  • Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
  • Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
  • Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
  • Increased event attendance, leveraging social media platforms and email marketing campaigns to raise awareness.
  • Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.

Private Care

Home Health CNA
03.2015 - 09.2024

Job overview

  • Assisted with daily living activities such as bathing, dressing, and grooming to maintain patient hygiene and dignity.
  • Improved patient satisfaction by actively listening and addressing concerns or requests promptly.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Conducted regular vital signs checks, monitoring patients'' conditions and reporting any changes to medical staff.
  • Ensured timely medication administration for improved patient health outcomes.
  • Provided transportation assistance to doctor appointments or therapy sessions as needed for continued patient care outside the home setting.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Provided mobility support, helping patients move safely around their homes and reducing the risk of falls or injuries.
  • Maintained accurate records of patients'' progress, appointments, and medications for efficient care coordination among healthcare providers.
  • Supported mental well-being through engaging conversation or recreational activities tailored to each individual''s interests.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Managed wound care by ensuring timely dressing changes and following infection control protocols for optimal healing outcomes.
  • Fostered a positive environment for patients and their families by offering emotional support and encouragement during challenging times.
  • Educated patients on proper nutrition, exercise, and self-care management techniques for better overall health.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Prevented cross-contamination by cleaning and sterilizing equipment.

IST Security

Office Manager
03.2010 - 06.2017

Job overview

  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Education

JMC
Hoffman Estates, IL

from CNA, CMA, EMT
05.2015

ASU
Tempe, AZ

Bachelor Of Science from Psychology
06.1990

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Training
  • Staff Management
  • Inventory Management
  • Employee Motivation
  • Client Relationships
  • Delegation
  • Performance reporting
  • Vendor Sourcing
  • Social Media and Promotions
  • Event Promotion
  • Product Promotion

Timeline

Operations Manager

PlM LLC
07.2017 - 09.2024

Event Coordinator

Plm LLC
07.2017 - 09.2024

Home Health CNA

Private Care
03.2015 - 09.2024

Office Manager

IST Security
03.2010 - 06.2017

JMC

from CNA, CMA, EMT

ASU

Bachelor Of Science from Psychology

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Mary DeNicolo