Mary Dawn Jakeman

Highly adaptable professional with a proven track record in fast-paced environments. Adept at de-escalation and problem-solving. Demonstrates strong computer skills and experience in over the phone client management and relevent data collection.

• Successfully de-escalated numerous tense situations with upset clients in a high-pressure environment, ensuring customer satisfaction and safety.
• Managed a team of multiple employees in a high-volume food sales environment, efficiently handling customer concerns and ensuring smooth operations.
• Managed daily cash flow and reconciled financial transactions, ensuring accuracy and compliance.
• Strategically managed inventory, placing timely orders for bar and kitchen supplies to maintain optimal stock levels.
• Developed and managed employee schedules, optimizing staffing levels to meet business demands.