Mary Denise Clark
Lyons,CO
Summary
Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Dentrix. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Reliable Secretarial Assistant experienced in front desk duties including scheduling and record-keeping. Detail-oriented office support specialist with demonstrated knowledge of customer service, insurance and billing. Over 35 years of experience in fast-paced Dental office settings. Hardworking team-player with expertise in trouble shooting and completing tasks. Responsible, punctual and capable of working with little to no supervision. Professional
Overview
21
21
years of professional experience
Work History
Dental Administrative Support/Certified Dental Assistant
Dr David Jackson
03.2019 - 03.2020
- Completed detailed models of patients' mouths to create accurate devices.
- Maintained excellent attendance record, consistently arriving to work on time.
- Worked with Dental customers to understand needs and provide Dental service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediati
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
Front Desk Administrator
Prairie Wind Family Dentistry
09.2015 - 01.2018
- Prepared weekly employee work schedules for 3 team members ensuring all shifts received adequate coverage.
- Maintained financial accuracy by collecting deposits, fees and payments.
- Greeted 10 daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Sorted mail and other important data promoting quick delivery of all messages to recipients.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Performed billing, collection and reporting functions for office generating.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Front Desk Recepionist
Dr Richard Meyer D.D.S.
01.1999 - 03.2003
- Maintained excellent attendance record, consistently arriving to work on time.
- Handled 20 calls per Day to address customer inquiries and concerns.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with Dental customers to understand needs and provide Dental service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Education
Associate of Science - Computers, Expanded Duties Dental, Financial Plann
Front Range Community College
Westminster, CODoula
DONA
01-2010
High School Diploma -
Passaic County Technical And Vocational H. S.
Wayne, NJ06.1976
Skills
- Dental appliance fittings
- Dental charting
- Dental impression specialist
- Dental office administration
- CTP/ICD-9 and dental coding
- Dental surgeries
- Dental impressions proficiency
- Nitrous administration
- Oral Sedation Dentistry;DOCS, 2006
- Radiology education
- Invisalign Certification, Clear Essentials I
- CPR 2019
- Business minded
- Empathetic and courteous
Timeline
Dental Administrative Support/Certified Dental Assistant
Dr David Jackson
03.2019 - 03.2020
Front Desk Administrator
Prairie Wind Family Dentistry
09.2015 - 01.2018
Front Desk Recepionist
Dr Richard Meyer D.D.S.
01.1999 - 03.2003
Associate of Science - Computers, Expanded Duties Dental, Financial Plann
Front Range Community College
Doula
DONA
High School Diploma -
Passaic County Technical And Vocational H. S.
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