MARY E. COLES
Fort Washington,Maryland
Summary
Hardworking and passionate career seeking recent graduate with strong organizational skills eager to secure an entry-level position in Office Administration and the Mental Health field, with a keen alert to identifying improvement opportunities and behavior analysis especially as it relates to fostering a collaborative environment with colleagues, clients, and families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
H&R BLOCK
03.2023 - Current
- Processed incoming and outgoing documents via electronic methods resulting in positive client relationships with the company due its efficiency
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Complied with privacy and confidentiality policies when communicating with callers and guests resulting in high customer service compliance scores.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Assistant Manager *Promotion
PAPA JOHNS PIZZA
10.2020 - 03.2023
- Helped oversee the daily operations of the store, managing staff and inventory
- Created customer service feedback line and used feedback to uncover ways to improve service which resulted in an increase of customer satisfaction
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards resulting in passed inspections.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Team Member
Papa Johns
01.2017 - 10.2020
- Performed opening and closing duties, including store cleaning and restocking
- Notified supervisors of item shortages and organized materials in appropriate locations
- Operated POS systems and input information into company computer programs.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
Bachelor In Arts (B.A.)Clinical Psychology -
University of Maryland
College Park, Maryland05.2023
Associate In Arts (A.A.)Applied Psychology -
Prince George's Community College
Largo, Maryland05.2020
Skills
- Positive Reinforcement Methods
- Psychometric Testing and Evaluation
- Probability Analysis
- ABA Techniques
- Supply Inventory
- Teamwork and Collaboration
- MS Office
- Customer Relationship Management
- Staff Training
- Mail handling
- File Organization
- Administrative Support
- Database entry
- Time Management
Certification
- Mental Health First Aid
- Peer Mentor Training
- R studio Cloud
- RBT Certification
(training in progress)
- Adult Child and Baby
First Aid/CPR/AED Certification
(training in progress)
Awards
Highest Honors/Dean's List
Extracurricular Activities
Phi Theta Kappa (OK) Honors Society
Timeline
Office Administrator
H&R BLOCK
03.2023 - Current
Assistant Manager *Promotion
PAPA JOHNS PIZZA
10.2020 - 03.2023
Team Member
Papa Johns
01.2017 - 10.2020
Bachelor In Arts (B.A.)Clinical Psychology -
University of Maryland
Associate In Arts (A.A.)Applied Psychology -
Prince George's Community College