Summary
Overview
Work History
Education
Skills
Timeline
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Mary E. McCarthy

Renton,WA

Summary

Dynamic Senior Vice President with a proven track record at Bank of America, excelling in budget management and strategic leadership. Spearheaded $57MM technology initiatives, enhancing compliance and operational efficiency. Renowned for mentoring teams and optimizing performance, driving significant improvements in service delivery and stakeholder engagement.

Overview

38
38
years of professional experience

Work History

Senior Vice President and Business Solution Exec

Bank of America
Consumer Bank Anti-Money Laundering Technology
01.2014 - 01.2023
  • Led large-scale technology projects ($57MM), enhancing client compliance and satisfaction across multiple banking segments.
  • Streamlined regulatory compliance processes to boost efficiency.
  • Enhanced global economic sanctions compliance.
  • Implemented updated beneficial ownership standards across onboarding platforms.
  • Coordinated complex audits and examinations, successfully navigating regulatory requirements.

Senior Vice President and Chief Operating Officer

Bank of America
Legacy Asset Servicing Technology
11.2012 - 01.2014
  • Directed technology and project management initiatives with a budget of $50MM.
  • Coordinated compliance examinations for state and regulatory agencies.
  • Conducted weekly and monthly technology forums for key stakeholders.
  • Directed vendor management and risk assessment to ensure seamless project execution and compliance.
  • Pioneered strategies to consolidate operations, achieving significant cost savings and operational improvements.

Senior Vice President and Business Operations Exec

Bank of America
Deposit Products Operations & Monitoring
03.2008 - 11.2012
  • Oversaw deposit, regulatory reporting and operations across various services. 1,500 associates, 18 locations
  • Consolidated seven regional teller systems into a single national platform.
  • Oversaw numerous compliance examinations for state and regulatory agencies.
  • Utilized global delivery methods to reduce processing timelines.
  • Digitized various manual processes like Currency Transaction Reports and W8/W9 Forms.

Senior Vice President and Manager

Bank of America
National Research & Adjustment Operations
10.2003 - 03.2008
  • Oversaw Check21 implementation ensuring seamless transition to paperless operations.
  • Merged multiple systems into one streamlined operation.
  • Enhanced efficiency of case management system by 30% utilizing global delivery practices.
  • Executed site consolidations while increasing associate satisfaction.

Senior Vice President and Manager

Bank of America
National Teller Support & Operations
06.2002 - 10.2003
  • Directed operations for multiple (14) service units, 500 associates, ensuring a seamless workflow for teller and operations functions nationwide.
  • Analyzed existing organizational structures and facilitated transition processes amidst Fleet Boston merger.
  • Completed six green belt projects, achieving an annualized benefit exceeding $3 million.
  • Reorganized California Central Support Units under Teller Services.
  • Developed Teller Expectation Guidelines to boost teller accuracy.

Senior Vice President and Manager

Bank of America
West Region Banking Group Support & Operations
06.1995 - 06.2002
  • Managed 150 associates across two divisions, supporting five operations units.
  • Outsourced Northwest safe deposit box retail lockbox payments.
  • Centralized operations by merging site functions, saving $500,000.
  • Acted as the representative for the Operations Division regarding compliance matters.

Assistant Vice President and Compliance Support Officer

Seafirst Bank
Consumer Banking Compliance
12.1990 - 06.1995
  • Provided compliance support to all areas of consumer banking, including 240 retail branches, consumer lending center, retail loan service center, bankcard services, dealer banking, community business center, and retirement services.

Quality Assurance Manager

Seafirst Bank
Residential Real Estate Group
07.1985 - 12.1990
  • Managed quality control activities to meet internal standards and secondary market requirements.
  • Enhanced the regulatory compliance efforts in the Residential Real Estate Group.
  • Directed efforts for investigating fraud and repurchase concerns.

Education

Real Estate Broker License
Washington State
03-2025

Six Sigma Certification
06-2004

Bachelor of Arts Degree -

University of Washington
06-1984

Skills

  • Agile management
  • Budget management
  • Change management
  • Communication skills - verbal & written
  • Data analysis
  • Digital transformation
  • Financial analysis
  • Mentorship
  • Operational efficiency
  • Performance optimization
  • Project management
  • Process optimization
  • Quality assurance
  • Regulatory compliance
  • Risk assessment
  • Stakeholder engagement
  • Strategic leadership
  • Strategic planning
  • Team building
  • Vendor management

Timeline

Senior Vice President and Business Solution Exec

Bank of America
01.2014 - 01.2023

Senior Vice President and Chief Operating Officer

Bank of America
11.2012 - 01.2014

Senior Vice President and Business Operations Exec

Bank of America
03.2008 - 11.2012

Senior Vice President and Manager

Bank of America
10.2003 - 03.2008

Senior Vice President and Manager

Bank of America
06.2002 - 10.2003

Senior Vice President and Manager

Bank of America
06.1995 - 06.2002

Assistant Vice President and Compliance Support Officer

Seafirst Bank
12.1990 - 06.1995

Quality Assurance Manager

Seafirst Bank
07.1985 - 12.1990

Real Estate Broker License

Six Sigma Certification

Bachelor of Arts Degree -

University of Washington

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Mary E. McCarthy