Mary E Schultz
Port Townsend,WA
Summary
Enthusiastic and reliable professional with a past CNA certification that takes pride in providing excellent patient care while creating a safe environment. Equipped with the skills to effectively communicate with a variety of clientele and personality types. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and a positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server /Bartender
Doc's Marina Grill
04.2019 - 10.2023
- Broad knowledge of wine and spirits
- Experience crafting cocktails in a high volume bar
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Efficiently listens to and retains multiple orders at once
- Maintains knowledge of menu items and preparation methods
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Operates point of sale system quickly and correctly
Produce Clerk /Grocery Stocker
The Food Co-Op
03.2018 - 05.2019
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Kept tidy and organized area to comply with cleanliness standards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Collaborated with store management to align with objectives and provide quality produce.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
Server Manager
Waterfront Pizza Upstairs
02.2014 - 03.2018
- Led and trained a team of 7 employees on order management, food service quality and how to build rapport with guests
- Professional demeanor
- Strong leadership skills
- Expedites food orders promptly from kitchen to ensure optimal dining experience
- Excellent communication skills
- Cash handling and money management
- Dependable attendence
Skills
- Pre-Nursing Coursework and Past CNA Certification
- Knowledgeable in medical terminology
- Strong leadership and management skills
- Excellent communication skills
- Dependable attendance
- Professional demeanor
- Effective conflict resolution skills
- Cash handling and money management
- Works well in a fast-paced environment; multitasking
- Patient-centered care philosophy
- Data entry and analysis; learns new databases quickly
Timeline
Server /Bartender
Doc's Marina Grill
04.2019 - 10.2023
Produce Clerk /Grocery Stocker
The Food Co-Op
03.2018 - 05.2019
Server Manager
Waterfront Pizza Upstairs
02.2014 - 03.2018