Mary Elaiza Guiban
Philadelphia,PA
Summary
Adept Culinary Director with a proven track record at Winnie's Manayunk, enhancing dining experiences through innovative menu development and kitchen management. Excelled in building strong vendor relationships and mentoring a cohesive team, significantly improving kitchen efficiency and food quality. Expertise in food safety and waste reduction, driving customer satisfaction and profitability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Culinary Director
Winnie's Manayunk
4266 Main Street, Philadelphia PA 19127
10.2019 - 05.2024
- Monitored food preparation processes to ensure adherence to standardized recipes and presentation guidelines for consistent dining experience across all outlets.
- Maintained safe and productive work environment by enforcing proper food handling practices, sanitation guidelines, and workplace safety protocols at all times.
- Established strong relationships with markets and vendors to source premium quality ingredients at optimal prices.
- Quality improvement initiatives by regularly reviewing customer feedback, addressing concerns, and implementing necessary changes to exceed expectations.
- Oversaw staff scheduling processes that ensured adequate coverage during peak periods without compromising service standards or employee job satisfaction levels.
- Increased customer satisfaction with high-quality dishes prepared consistently using fresh ingredients and creative presentations.
- Implemented food safety protocols that maintained clean and compliant kitchen environment while meeting local health department requirements.
- Designed seasonal menu offerings that showcased fresh produce from regional suppliers while maintaining attractive profit margin on each dish served.
- Developed strong culinary team through consistent coaching, mentoring, and performance evaluations resulting in excellent employee retention rates.
- Introduced new culinary techniques and equipment to kitchen team, elevating overall skill set and capabilities of staff members.
- Collaborated closely with other department heads to ensure seamless coordination of events, leading to successful outcomes for all involved parties.
- Enhanced dining experiences by developing innovative and diverse menus tailored to various dietary needs and preferences.
- Streamlined kitchen operations for improved efficiency through effective staff training, equipment upgrades, and process improvements.
- Improved kitchen morale by fostering positive work environment where team members felt valued and supported in their professional growth opportunities.
- Managed food costs by implementing inventory control measures, reducing waste, and negotiating with suppliers for better pricing.
- Collaborated with marketing teams on promotional campaigns that highlighted signature dishes or special events, driving increased traffic and revenue for business.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
- Inspected deliveries for accuracy and safety.
- Managed and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated with catering staff to deliver food services for special events and functions.
- Reduced spending by documenting inventory and purchases for budget management.
Store Manager
NY Bagel Cafe And Deli
4600 City Line Avenue
07.2017 - 10.2019
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reported issues to higher management with great detail.
Education
Bachelor of Science - Information And Communications Technology
University of San Beda
Manila, Philippines05.2017
Skills
- Food Safety Standards
- Waste Reduction
- Kitchen Management
- Food presentation
- Recipe creation
- Menu development
- Food Preparation
- Cost Control
- Estimating and ordering inventory
- Budget Management
- Kitchen Organization
- Quality Control
- Kitchen staff coordination
- Coaching and Mentoring
- Operations Management
- Training and Onboarding
- POS Terminal Operation
- Health Code Compliance
- Purchasing
- Catering Services
- Food plating and presentation
- ServSafe Food Manager
- Managing Reservations and Large Parties
Certification
- Certified - ServSafe, Food Protection Manager (Feb 2022 - Feb 2027)
Languages
English
Full Professional
Spanish
Professional Working
Filipino
Full Professional
Timeline
Culinary Director
Winnie's Manayunk
10.2019 - 05.2024
Store Manager
NY Bagel Cafe And Deli
07.2017 - 10.2019
Bachelor of Science - Information And Communications Technology
University of San Beda