Mary Elizabeth Brittain

• Greet each patient with respect and dignity while interviewing for registration purposes, listening for clues of information that has changed.
• Update patient information to complete patient registration for ER visits.
• Collect Copays from patients and completing deposits for checks and cash received from patient
• Provide information about Medicaid and other services based from my experience of working at Social Services.

Starting as a caseworker, after one year went to Lead worker where I trained workers in the process of taking and completing an application for Adult Medicaid. I became a supervisor for the last year of my tenure with Burke County DSS

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Patient Registration in the Emergency Department
• Interviewing patients for accurate information about demographics and insurance.
• Collect copays and process deposits for cash and checks received from patients

• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
• Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
• Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
• Enhanced customer relationships with personalized service and addressing individual concerns promptly.
• Collaborated with team members to achieve sales targets and improve overall branch performance.
• Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
• Advised clients on retirement planning options such as IRAs or annuities based on individual goals.
• Identified opportunities to cross-sell products, resulting in increased revenue for the bank.