Mary Elizabeth Gonzalez

• Lead daily clinical operations and supervise medical assistants, ensuring appropriate staffing ratios and efficient patient flow
• Provide direct patient care including medication administration, blood draws, and treatments within LVN scope
• Collaborate with providers and leadership to deliver high-quality, patient-centered care
• Monitor staff performance, conduct evaluations, and support training and professional development
• Ensure compliance with HIPAA, infection control, and clinical protocols
• Oversee EMR workflows and improve documentation accuracy and efficiency
• Conduct audits and maintain readiness for regulatory inspections, including Joint Commission standards
• Lead daily huddles and coordinate care planning to optimize patient outcomes
• Support chronic disease management programs and deliver patient education
• Analyze clinical and operational data to drive process improvements

• Developed and implemented training programs for clinical staff to enhance patient care practices.
• Conducted orientation sessions for new employees, ensuring comprehensive understanding of clinical protocols.
• Collaborated with healthcare teams to identify training needs and optimize educational resources.
• Evaluated training effectiveness through feedback and assessments, refining content as necessary.
• Provided ongoing support to staff, fostering a culture of continuous learning and improvement.

• Oversaw daily operations, ensuring efficient patient flow and high-quality care standards.
• Implemented staff training programs to enhance team performance and service delivery.
• Managed scheduling and resource allocation to optimize clinic efficiency and reduce wait times.
• Developed operational protocols to improve patient safety and compliance with healthcare regulations.
• Analyzed patient feedback to identify areas for improvement in service delivery and satisfaction.
• Mentored junior staff, fostering a supportive environment that encourages professional growth and development.
• Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.

· Delivered comprehensive training on back-office clinical procedures and the NextGen EMR system to new hires, ensuring readiness and compliance with organizational standards.

· Collaborated with clinic leadership to design and conduct ongoing training sessions tailored to operational needs and staff performance trends.

· Facilitated annual competency evaluations to ensure continued proficiency and regulatory adherence among back-office staff.

· Analyzed compliance reports and operational data to evaluate adherence to protocols, identify areas for improvement, and reinforce best practices.

· Provided hands-on coaching and mentorship to support staff development, maintaining up-to-date training materials aligned with evolving protocols and regulatory changes.

· Played a key role in ensuring back-office operations met standards for quality, efficiency, and compliance.

• Assisted in patient assessments and monitored vital signs for accurate health evaluations.
• Administered medications and provided wound care under supervision of registered nurses.
• Collaborated with healthcare team to develop and implement patient care plans.
• Educated patients on medication management and self-care practices for improved outcomes.
• Maintained infection control protocols and ensured compliance with safety standards.
• Cared for wounds, provided treatments, and assisted with procedures.

• Monitored high-risk OB patients and performed NSTs
• Assisted physicians with procedures and provided point-of-care testing
• Delivered patient education on treatment plans and disease management
• Monitored high-risk OB patients and performed NSTs
• Assisted physicians with procedures and provided point-of-care testing

Coordination / Leadership Duties:

• Collaborated with multidisciplinary teams to ensure continuity of care
• Conducted infection control audits and maintained compliance with clinical standards

Assisted in care planning to achieve patient-centered goals

Coordination / Leadership Duties:

• Collaborated with multidisciplinary teams to ensure continuity of care
• Conducted infection control audits and maintained compliance with clinical standards

Training / EMR Duties:

• Acted as NextGen EMR superuser and provided ongoing staff support
• Designed and facilitated EMR and clinical workflow training programs
• Streamlined back-office workflows to improve operational efficiency

Leadership / Coordination Duties:

• Assessed training compliance and developed customized schedules
• Identified and addressed quality assurance concerns and infection control issues
• Implemented initiatives to improve professionalism, clinical excellence, and employee engagement

• Supervised daily operations, ensuring compliance with healthcare policies and procedures.
• Streamlined back-office workflows, improving efficiency and reducing processing times.
• Trained and mentored staff on administrative best practices and system usage.
• Led back-office team of medical assistants and clinical staff
• Managed hiring, onboarding, training, scheduling, and performance evaluations
• Acted as EMR superuser to optimize workflows and patient care efficiency
• Conducted operational audits and ensured compliance with protocols and quality standards