Mary Elizabeth McCaskill
Murfreesboro,TN
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Southern Still. Proven ability to enhance customer satisfaction through effective conflict resolution and proactive service improvements. Strong multitasking skills and a team player attitude, consistently fostering a positive environment while ensuring responsible alcohol service and maintaining high-quality standards.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
6
6
years of professional experience
Work History
Bartender /Restaurant Waiter
Southern Still
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Manager
Taco Bell
03.2023 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Camp Counselor Volunteer
Barefoot Republic Camp
05.2019 - 07.2023
- Mentored younger or less experienced campers, providing guidance and support as they navigated unfamiliar situations or challenges.
- Developed strong relationships with campers, providing guidance and support to foster personal growth and selfconfidence.
- Managed conflicts between campers effectively, utilizing problem-solving strategies to maintain a harmonious atmosphere.
- Collaborated with fellow counselors to ensure smooth operation of daily routines and schedules within the camp program.
Substitute Teacher
Rutherford County Schools Education
01.2023 - 05.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Crew Member Team Leader
Panera Bread
06.2020 - 09.2021
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
Certificate - Phlebotomy
Tennessee Progressional Institute
1630 S. Church Street, Suite 302, Murfreesboro, TN02-2023
High School Diploma -
Siegel High School
3300 Siegel Rd, Murfreesboro, TN 37129 05-2022
TABC Certified - Restaurant Management
State of Tennessee Alcoholic Beverage Convention
500 James Robertson Pkwy Floor 3 · Nashville, Tenn01-2022
CPR Certified - Occupational Health And Safety
American Red Cross
501 Memorial Blvd, Murfreesboro, TN 3712901-2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Engaging customers
- Responsible alcohol service
- Handling difficult customers
- Bar restocking
- Stocking supplies and retail products
- Role modeling
- Activity planning
Timeline
Bartender /Restaurant Waiter
Southern Still
03.2024 - Current
Manager
Taco Bell
03.2023 - 09.2023
Substitute Teacher
Rutherford County Schools Education
01.2023 - 05.2023
Crew Member Team Leader
Panera Bread
06.2020 - 09.2021
Camp Counselor Volunteer
Barefoot Republic Camp
05.2019 - 07.2023
Certificate - Phlebotomy
Tennessee Progressional Institute
High School Diploma -
Siegel High School
TABC Certified - Restaurant Management
State of Tennessee Alcoholic Beverage Convention
CPR Certified - Occupational Health And Safety
American Red Cross
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