Mary Elizabeth McGillicuddy
Sutton,MA
Summary
Committed professional with experience as Medical Secretary. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities.
Overview
19
19
years of professional experience
Work History
Medical Secretary
Umass Memorial Medical Group
Worcester , Massachusetts
09.2023 - Current
- Answere incoming calls in a professional manner and directe them to the appropriate personnel.
- Greete patients upon arrival, collect medical history and verifie insurance coverage.
- Verifie patient demographics and insurance information prior to each visit or procedure.
- Processe payments for co-pays or services rendered using computerized billing software programs.
- Prepare correspondence such as letters, reports or memos on behalf of the office staff.
Unit Secretary
West 2 Memorial Campus
Worcester , Massachusetts
08.2020 - 09.2023
- Execute clerical tasks and assist with unit duties to keep departments running smoothly.
- Manage unit phone calls and route calls to correct recipient.
- Answer patient call bell in timely manner.
- Retrieve physicians' paperwork, including lab test requests.
Registration Representative
Emergency Department University Campus
Worcester , MA
09.2018 - 08.2020
- Welcomed patients to facility and assisted with registration sign-in process.
- Gathered personal and insurance information from each patient.
- Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
- Checked insurance benefits, received payments and provided receipts.
Medical Secretary
CMG Float Pool Umass Memorial
Worcester , MA
04.2016 - 06.2018
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patients for future appointments.
- Conducted patient intake interviews to collect medical information and insurance details.
- Retrieved physicians' paperwork, including lab test requests.
Medical Secretary
ArinellaWIlliams LLC
Worcester , MA
08.2005 - 04.2016
- Answered phone calls to provide assistance, information and medical personnel access.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Verified insurance information prior to patient appointments.
- Obtained insurance referrals as needed prior to patient appointment.
Education
High School Diploma -
Holy Name
Worcester, Ma06.1995
Skills
- Hospital admissions policies
- Switchboard operations
- Insurance billing
- Information desk management
- Schedule coordination
- Patient correspondence
- Insurance Verification
- Registration documents
- HIPAA procedures
- Office organization
Timeline
Medical Secretary
Umass Memorial Medical Group
09.2023 - Current
Unit Secretary
West 2 Memorial Campus
08.2020 - 09.2023
Registration Representative
Emergency Department University Campus
09.2018 - 08.2020
Medical Secretary
CMG Float Pool Umass Memorial
04.2016 - 06.2018
Medical Secretary
ArinellaWIlliams LLC
08.2005 - 04.2016
High School Diploma -
Holy Name
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