Office Manager
TN Eyelids-Dr. Michelle Nguyen
Columbia, TN
05.2024 - Current
- Prepared agendas for board meetings along with taking minutes during sessions.
- Responded to customer inquiries via phone or email in a professional manner.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Developed and implemented office policies and procedures.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Assisted in developing budgets for departmental expenses.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Cleansed surgical instruments following use in order to ensure safe storage.
- Gathered and passed instruments to surgeon during operation.
- Provided post-operative care instructions to patients who had undergone cataract surgery or other procedures involving the eyes.
- Reviewed insurance claims forms for accuracy prior to submission.