Maryelle Chua
Summary
Versatile customer service professional with a collective background of 3+ years in fast-paced retail environments at Target and Starbucks. Proven expertise in providing top-tier service, adeptly handling customer inquiries, and ensuring a seamless and personalized experience. Skilled in utilizing both Target's retail systems and Starbucks' beverage preparation processes to meet diverse customer needs effectively. Recognized for consistently surpassing service targets, contributing to improved customer satisfaction ratings and increased upsell revenue. Proficient in fostering a positive team environment and managing high-traffic periods.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
08.2023 - Current
- Provided exceptional customer service by greeting and assisting customers, taking accurate orders, and ensuring a positive experience for all patrons.
- Proficiently prepared and served a wide range of Starbucks beverages, ensuring quality, consistency, and adherence to recipes and standards.
- Demonstrated in-depth knowledge of Starbucks products, ingredients, and menu offerings, guiding customers in their selections and providing information on various beverages and food items.
- Collaborated with a diverse team to ensure smooth operations, supported colleagues during peak periods, and contributed to a positive work environment.
- Actively engaged in promoting seasonal specials, upselling products, and suggesting add-ons to enhance the customer experience and drive sales.
Barista Shift Supervisor
Starbucks, Target
07.2022 - 08.2023
- Supervised and led a team of baristas within the Starbucks location in Target, overseeing daily operations, delegating tasks, and ensuring adherence to Starbucks and Target standards.
- Conducted training sessions for new hires, ensuring they were proficient in Starbucks' beverage preparation, customer service, and Target-specific procedures, contributing to a skilled and knowledgeable team.
- Oversaw inventory levels of Starbucks products, managed stock, placed orders as needed, and ensured proper rotation of perishable items, minimizing waste and optimizing product availability.
- Enforced health and safety standards, ensuring compliance with Starbucks and Target regulations, including cleanliness, food safety, and workplace safety protocols.
- Collaborated with Target management to align Starbucks operations with overall store objectives, participated in meetings, and supported cross-functional initiatives.
Service and Engagement
Target
10.2020 - 07.2022
- Provided exceptional customer service by greeting and assisting guests, addressing inquiries, and resolving concerns promptly and courteously.
- Proficiently operated Point of Sale (POS) systems, processed transactions accurately, and maintained a balanced cash drawer, ensuring a smooth checkout experience for guests.
- Demonstrated extensive knowledge of Target products, locations within the store, and promotions, assisting guests in making informed purchasing decisions.
- Collaborated with team members to handle high-traffic periods, assisted in resolving guest issues, and contributed to a positive and cohesive work environment.
- Played a role in improving Drive Up service metrics by contributing to increased order accuracy, reduced wait times, and enhanced customer satisfaction.
Education
High School Diploma -
Westmoor High School
Daly City, CA05.2021
Skills
Relationship building
Team management
Time management
Attention to detail
Ability to work in a fast-paced environment
Working in diverse teams
Timeline
Barista
Starbucks
08.2023 - Current
Barista Shift Supervisor
Starbucks, Target
07.2022 - 08.2023
Service and Engagement
Target
10.2020 - 07.2022
High School Diploma -
Westmoor High School