Maryellen Andersen
Rockland,MA
Summary
A self motivated individual with a passion and a drive to learn new tasks and challenge myself by continuously growing my career. I started with the post office in 2013 as a city carrier and have worked hard to learn and develop new skills as I tried new positions in the USPS. I am reliable and dependable and take pride in any work that I am doing. I have excelled in workforce planning, communicating clearly and effectively while operating with a sense of urgency.
Overview
11
11
years of professional experience
Work History
Workforce Planning Specialist
United States Postal Service
07.2021 - Current
- Maintaining spreadsheets of job vacancies, hiring to fill vacancies, and ensure postings to fill vacancies.
- Proved successful working within tight deadlines and a fast-paced environment to fill vacancies through the entire MA-RI District.
- Developed and maintained courteous and effective working relationships throughout MA-RI District.
- Submits and processes transactions for vacancy postings and employment processing to the Human Resources Shared Service Center (HRSSC) for management and craft employee population timely and accurately.
- Responds to inquiries from management and support staff from various functions regarding issues related to human resources activities and workforce planning and complement related programs and policies.
- Adjusts to constantly changing organizational strategies, policies and initiatives. Coordinates cross-functionally with all Human Resources function to ensure effective and comprehensive support. Works proactively to foster a workplace of diversity, inclusion and engagement.
Operations Support Specialist
United States Postal Service
05.2019 - 07.2021
- Analyze operational systems, programs and processes to prepare and present regular and special studies assessing performance at the district level.
- Provides program oversight and technical guidance to district employees in the implementation of operations support programs; ensures that national policies and procedures are carried out.
- Serves as a point of contact to the Area on Function 4 Operations, upon filling vacancies and approving jobs getting posted and filled.
- Conducting Function 4 reviews in offices alongside a team ensuring the staffing is efficient.
Customer Service Supervisor
United States Postal Service
05.2016 - 11.2019
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Customer Service Supervisor
United States Postal Service
11.2014 - 04.2016
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
City Carrier Assistant
USPS, United States Postal Service
05.2013 - 11.2013
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Education
Bachelor of Science - Business Administration
Framingham State University
Framingham, MA05.2003
Skills
- Customer Relations
- Multitasking Abilities
- Organizational Skills and Prioritizing Projects
- Proficient in Microsoft Office
- Excellent Communication
- Ability to work independently with minimal direction
- Attention to Detail
- Time Management
Timeline
Workforce Planning Specialist
United States Postal Service
07.2021 - Current
Operations Support Specialist
United States Postal Service
05.2019 - 07.2021
Customer Service Supervisor
United States Postal Service
05.2016 - 11.2019
Customer Service Supervisor
United States Postal Service
11.2014 - 04.2016
City Carrier Assistant
USPS, United States Postal Service
05.2013 - 11.2013
Bachelor of Science - Business Administration
Framingham State University