Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Received the Presidents Award
Generic

Mary Ellen Clancy

Naples,FL

Summary

Dedicated RBT with a proven track record in implementing individualized behavior intervention plans. Skilled in data acquisition and behavior reduction strategies to foster positive outcomes for students. Utilizing positive reinforcement methods, analyze student progress to adjust interventions, driving meaningful behavioral changes to enhance overall student development.

Overview

30
30
years of professional experience
1
1
Certification

Work History

RBT-Register Behavioral Therapist & ABA Assistant

Collier County School District
Naples, FL
05.2024 - Current
  • Implemented individualized behavior intervention plans for students with diverse learning needs.
  • Collaborated with teachers to monitor student progress and adjust strategies as needed.
  • Utilized data collection methods to track behavioral changes and promote positive outcomes.
  • Assisted in creating supportive classroom environments that fostered student engagement.
  • Provided one-on-one support to enhance social skills and emotional regulation in students.
  • Participated in training sessions to stay current on best practices in behavioral therapy techniques.
  • Communicated effectively with parents and staff regarding student development and behavioral goals.

Relationship Banker

Wells Fargo
Naples, FL
08.2021 - 01.2024
  • Cultivated personalized financial consultations and tailored banking solutions.
  • Streamlined account opening processes, improving operational efficiency in branch activities.
  • Assisted clients with account inquiries and transaction processing efficiently.
  • Facilitated account openings, loan applications, and service inquiries, ensuring compliance with regulatory standards.
  • Demonstrated proficiency in digital banking tools to enhance client experience and streamline transactions.
  • Collaborated with team members to resolve customer issues, promoting a collaborative service environment.
  • Cultivated strong customer relationships through personalized service and financial guidance.

Operations Manager, Customer Experience

NWA/Delta Airlines
Detroit, MI
08.1996 - 06.2016
  • Oversaw daily operations to enhance customer satisfaction and streamline service delivery.
  • Created and delivered targeted training initiatives aimed at elevating staff performance and exceptional quality service efficiency.
  • Analyzed customer feedback to identify trends and drive improvements in service processes.
  • Facilitated collaboration among diverse teams to improve customer experience through strategic initiatives.
  • Led cross-functional teams in initiatives aimed at enhancing the overall customer experience.

Education

Bachelor of Science - Human Resources Management

Wilmington University
New Castle, DE
01-2025

Associate of Science - ASL-American Sign Language

Madonna University
Livonia, MI
01-2002

Skills

  • Data acquisition
  • Communication skills development
  • Adaptive teaching techniques
  • Positive reinforcement methods
  • Advanced prompting strategies
  • Behavior reduction strategies
  • Social skills development

Accomplishments

  • Supervised teams of a hundred staff members
  • Developed & Achieved the Connect Team through effectively helping with the development of rebooking misconnect passengers. System is in use today.
  • Documented and resolved which passenger issues which led to quickly achieving a solution to their travel needs.

Certification

  • RBT - Registered Behavior Technician
  • Teach Training - Annual reoccurring training

Timeline

RBT-Register Behavioral Therapist & ABA Assistant

Collier County School District
05.2024 - Current

Relationship Banker

Wells Fargo
08.2021 - 01.2024

Operations Manager, Customer Experience

NWA/Delta Airlines
08.1996 - 06.2016

Bachelor of Science - Human Resources Management

Wilmington University

Associate of Science - ASL-American Sign Language

Madonna University

Received the Presidents Award

Presidents Award for Excellence Team for improving turnaround times Northwest/Delta Airlines  2006

My role at the time was Customer Service Supervisor.

With the help of two employees we calibrated to develop the ASSIST Team & Rebooking Centers in each major hub beginning with DTW (Detroit) and MSP (Minneapolis)

This began as an idea to empower customers to be assisted without going back & forth through security, time saving, revenue impact and customer satisfaction scores improved along with safety incident reduction.

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