Summary
Overview
Work History
Education
Skills
Timeline
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Maryellen Dament

Torrance,CA

Summary

Provided high quality customer service for over 30 years. Interacted in a professional and friendly manner with coworkers and customers of diverse background. Managed crew and passengers in any potential onboard event, including medical emergencies. Provided leadership, direction and assistance to passengers and other crew members in stressful emergency situations.



Overview

30
30
years of professional experience

Work History

Flight Attendant

United Airlines
10.1994 - 11.2024
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Ensured safety and comfort of customers onboard aircraft.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Education

General Studies

University of Wisconsin, Parkside
Kenosha, WI

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid

Timeline

Flight Attendant

United Airlines
10.1994 - 11.2024

General Studies

University of Wisconsin, Parkside

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Maryellen Dament