Mary Ellen Figueroa
Corpus Christi,Texas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
30
30
years of professional experience
Work History
Office Manager
Coastal Bend Eye Center
08.2011 - 02.2024
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coached new hires on company processes while managing employees to achieve maximum production.
Pharmacy Technician
CCMC Bay Area Medical Center
09.1993 - 08.2018
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
High School Diploma -
W. B. Ray High School
Corpus Christi, TX05.1983
Skills
- Office Management
- Workflow Optimization
- Administrative Support
- Training and coaching
- Teamwork and Collaboration
- Professional and Courteous
- Clear oral/written communication
- Documentation And Reporting
- Mail handling
- Employee Supervision
- MS Office
- Interpersonal Relations
- Team Leadership
- Inventory Control
- Employee Training
- Billing
- Scheduling
- Customer Service
- Clerical Support
Languages
Spanish
Professional Working
Timeline
Office Manager
Coastal Bend Eye Center
08.2011 - 02.2024
Pharmacy Technician
CCMC Bay Area Medical Center
09.1993 - 08.2018
High School Diploma -
W. B. Ray High School
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