Mary Ellen Garcia

• Spearheaded business development initiatives, cultivating strong relationships with members and local businesses.

• Managed a team of three staff members, overseeing scheduling and providing support during challenging situations.

• Achieved branch goals by implementing coaching strategies and conducting regular one-on-one meetings with staff.

• Streamlined branch operations, ensuring efficiency and excellent member service.

• Opened savings and checking accounts, IRA's, Certificates, and developed relationships with members while delivering exceptional service.

• Assisted members in identifying their financial goals and recommended loan options tailored to their needs.

• Processed deposits, withdrawals, loan payments, online banking assistance, and cash advances with precision.

• Conducted branch audits and provided support to the Branch Manager and staff.

• Independently processed 89% of auto loan funding packets promptly and accurately.

• Proactively identified and addressed fund delays, notifying dealerships to expedite the funding process and maintain seamless loan operations.

• Skillfully managed the processing of beverage orders for a range of clients, including grocery stores, convenience stores, and restaurants, ensuring efficient and accurate order fulfillment.

• Engaged in effective communication with customers to facilitate collections on accounts receivable, ensuring that accounts remained in good standing to prevent any supply or delivery disruptions.

• Demonstrated expertise in opening and managing various financial accounts, including savings and checking, IRAs, and Certificates, while actively fostering strong and lasting member relationships
• Identify member’s financial goals, provide them with loan options that best suit their needs and submit to underwriting
• Conduct deposits, withdrawals, loan payments, online banking assistance, and cash advances with accuracy and balance a cash drawer at the end of each day.

• Underwrite consumer and auto loans in the best interest of the Credit Union
• Process auto loan packets for auto dealerships through the Credit Union Direct Lending computer system; verifying the accuracy of the information for funding.