Mary Ellen Garrity
Bloomingdale
Summary
Seeking advancement at Sunrise Senior Living to make a difference in the lives of others.
Professional operations leader with strong track record in optimizing processes and driving organizational efficiency. Skilled in strategic planning, budget management, and cross-functional team leadership. Known for fostering collaboration, adapting to change, and achieving measurable results. Proficient in project management, resource allocation, and performance analysis. Reliable and results-focused, ready to make significant impact.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Sunrise Senior Living
01.2015 - Current
- As a regional director I am responsible for all aspects of the business for the community portfolio: providing leadership, development, execution, business management and strategy with a focus on the overarching strategic priorities. Attract, retain, and develop top talent. Provide innovative, incomparable, outstanding, and consistent care & services. Maximize profitability through revenue generation and expense control. Retain and enhance the Sunrise culture. Responsibilities include hiring, onboarding and development of Executive Directors, Directors of sales and key coordinators; performs comprehensive site visits, provides sales leadership and coaching; executing with strategic sales pricing and positioning; providing basic quality assurance and regulatory compliance.
- Directed operational strategies to enhance efficiency across multiple senior living communities.
- Oversaw compliance with state and federal regulations, ensuring quality care standards were consistently met.
- Developed and executed budget plans, optimizing resource allocation and controlling operational costs.
- Cultivated relationships with community stakeholders to enhance service offerings and resident engagement initiatives.
- Led cross-functional teams in process improvement projects, streamlining operations and increasing productivity.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Set team and individual KPIs and provided regular, actionable feedback.
- Engage with Sunrise’s owners, executive leaders, and internal asset management team to develop capital expenditure and operational strategies to achieve desired occupancy and net operating index results.
• Oversees portfolio operations through review of financial statements, sales results, and other performance data
available through Sunrise’s internal systems and reporting tools.
• Maximize profitability through revenue generation and expense control.
• Employ dynamic pricing and inventory management to drive occupancy and revenue.
• Assesses productivity and goal achievement to determine areas requiring improvement.
Executive Director and Associate Director of Operations
Sunrise Senior Living
01.2005 - 01.2015
- Responsibilities include the overall management and success of the community. These responsibilities include fiscal management, hiring, supervising, training, retention, team member recognition, performance reviews, Communication facilitation, family services, quality & regulatory assurance.
- Analyzed performance metrics to identify areas for improvement, driving continuous enhancement of operational strategies.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decisionmaking.
- Championed diversity, equity, and inclusion efforts within the organization to create a more inclusive work environment.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Streamlined operations and reduced costs with implementation of efficient financial management systems.
- Improved stakeholder relationships and trust by maintaining transparent communication channels.
- Oversaw budget management, ensuring optimal allocation of resources across operations.
- Optimized resource allocation by analyzing data trends and making informed decisions on staffing levels and inventory management.
Education
Master of Science - Social Work
Columbia University School of Social Work
Bachelor of Arts - Social Work
Fairleigh Dickinson University
Skills
- Building Organizational Talent
- Communication Managing Conflict
- With Impact
- Building Organizational Trust
- Coaching & Teaching
- Developing Strategic Working Relationships
- Change Leadership
- Leading through Vision & Values
- Managing Conflict
- Driving for Results
- Business Acumen
- Operational Decision Making
- Stress Tolerance
Certification
Certified Assisted Living Administrator NJ
Timeline
Regional Director of Operations
Sunrise Senior Living
01.2015 - Current
Executive Director and Associate Director of Operations
Sunrise Senior Living
01.2005 - 01.2015
Bachelor of Arts - Social Work
Fairleigh Dickinson University
Master of Science - Social Work
Columbia University School of Social Work