Maryellen Gilchrist
El Paso
Summary
Dynamic Property Manager with a proven track record at Roma Commercial Inc, excelling in tenant relations and budget management. Enhanced occupancy rates through strategic leasing initiatives and streamlined rent collection processes, significantly reducing delays. Adept at mentoring teams and conducting market analysis to drive property performance and tenant satisfaction.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Experienced with overseeing multiple properties, ensuring efficient operations and tenant satisfaction. Utilizes effective communication and organizational skills to manage maintenance, leasing, and financial tasks. Track record of resolving conflicts and maintaining high occupancy rates.
Overview
29
29
years of professional experience
Work History
Property Manager
Roma Commercial Inc
05.2015 - 07.2025
- Managed tenant relations, addressing concerns and ensuring high satisfaction levels.
- Oversaw property maintenance, coordinating schedules and managing vendor contracts effectively.
- Developed and implemented leasing strategies to maximize occupancy rates across multiple properties.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety standards.
- Streamlined rent collection processes, improving efficiency and reducing delays in payments.
- Mentored junior staff on best practices in property management and tenant engagement techniques.
- Analyzed market trends to inform pricing strategies, enhancing competitiveness in local real estate market.
- Led budget planning initiatives, optimizing resource allocation and financial performance of managed properties.
Manager
Monterrey Asset Management
07.2012 - 05.2015
- Streamlined investment processes, improving efficiency and reducing turnaround times for client reports.
- Cultivated strong relationships with clients, enhancing communication and trust while addressing their financial goals.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Supervisor
IHG Army Hotels
01.2012 - 07.2012
- Supervised daily operations, ensuring compliance with safety protocols and company standards.
- Managed workflow optimization initiatives to enhance team productivity and operational efficiency.
- Trained and mentored staff on best practices, fostering a culture of continuous improvement.
- Implemented process improvements that reduced turnaround time and increased service quality.
- Conducted performance evaluations, providing constructive feedback to drive employee development.
- Coordinated cross-functional teams to streamline communication and facilitate project completion.
- Oversaw inventory management, ensuring accuracy in stock levels and timely replenishment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
Assistant Manager
MRD Resources
07.2009 - 01.2011
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented training programs to improve team performance and service quality.
- Analyzed customer feedback to identify areas for service improvement and drive customer satisfaction.
- Collaborated with management to create strategic initiatives that align with company goals.
- Oversaw project timelines and deliverables, ensuring alignment with organizational objectives and deadlines.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Property Manager
Monterrey Asset Management
10.1996 - 06.2009
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Fostered positive relationships with tenants and property owners, leading to high retention rates.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
- Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
- Improved community engagement by organizing tenant appreciation events and feedback sessions.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Streamlined rent collection processes, significantly reducing late payments.
- Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
- Managed budget effectively, ensuring all property expenses were kept within allocated funds.
- Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
- Developed and implemented comprehensive property maintenance plan, leading to increase in property values.
- Implemented energy-saving initiatives, resulting in cost savings and environmental benefits.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
- Enhanced security measures, significantly reducing incidents on property premises.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
- Generated leads for sales and rental properties through cold calls and referrals.
- Managed tenant relations, addressing concerns and ensuring high satisfaction levels.
- Oversaw property maintenance, coordinating schedules and managing vendor contracts effectively.
- Developed and implemented leasing strategies to maximize occupancy rates across multiple properties.
- Conducted regular property inspections, identifying areas for improvement and ensuring compliance with safety standards.
- Streamlined rent collection processes, improving efficiency and reducing delays in payments.
Education
High School Diploma -
Sahuaro High
Tucson, AZ05-1983
Skills
- Tenant relations
- Property maintenance
- Leasing strategies
- Market analysis
- Budget management
- Vendor management
- Inventory management
- Team mentoring
- Rent collection processes
- Lease negotiations
- Property management
- Payment collection
- Property inspections
- Rent collection
- Lease renewals
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Fair housing mandates
- Tenant and eviction laws
- Financial budgeting and reporting
- Property management expertise
- Marketing and advertising
- Maintenance coordination
Languages
Spanish
Native or Bilingual
Timeline
Property Manager
Roma Commercial Inc
05.2015 - 07.2025
Manager
Monterrey Asset Management
07.2012 - 05.2015
Supervisor
IHG Army Hotels
01.2012 - 07.2012
Assistant Manager
MRD Resources
07.2009 - 01.2011
Property Manager
Monterrey Asset Management
10.1996 - 06.2009
High School Diploma -
Sahuaro High