Maryellen Gonzales
Lincoln,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Backup Floral Manager
Safeway
09.2020 - 11.2024
- Coordinated delivery logistics for large orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Trained employees on customer order taking and basic floral arranging.
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Inventoried plants and flower care supplies and ordered more.
- Oversaw daily store opening procedures, ensuring cleanliness standards were met before welcoming customers.
- Collaborated with event planners to execute large-scale floral installations for weddings, corporate events, and fundraisers.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
Floral Department Manager
Safeway
10.2022 - 01.2023
- Established effective sales strategies that drove store traffic during key holiday seasons such as Valentine''s Day, Mother''s Day, and Christmas.
- Expanded department offerings by introducing new products like exotic flowers or unique home décor items that attracted diverse clientele segments.
- Fostered a culture of continuous improvement by encouraging team members to share ideas and suggestions for enhancing department performance.
- Implemented a successful customer loyalty program that resulted in increased repeat business from satisfied clients.
- Increased sales revenue by implementing effective merchandising techniques and seasonal promotions within the floral department.
- Delivered exceptional customer service by handling inquiries promptly while effectively addressing concerns or complaints when necessary.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste through efficient ordering and rotation practices.
- Maintained strict adherence to health and safety guidelines throughout daily operations, ensuring a safe environment for both employees and customers.
- Trained employees on customer order taking and basic floral arranging.
Education
Clinical Medical Assistant
Roseville Adult School
Roseville, CA02-2025
High School Diploma -
Lincoln Highschool
Lincoln06-2018
Skills
- Product inventories
- Customer service
- Workplace safety
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Vital sign monitoring
- Clinical documentation
- Compassionate
- CPR
- Immunization administration
- Appointment setting
- Sterilization techniques
- Blood draws
- ECG placement
Certification
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- CPR
- Basic Life Support Certification (BLS)
Timeline
Floral Department Manager
Safeway
10.2022 - 01.2023
Backup Floral Manager
Safeway
09.2020 - 11.2024
- Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA).
- CPR
- Basic Life Support Certification (BLS)
Clinical Medical Assistant
Roseville Adult School
High School Diploma -
Lincoln Highschool
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