Mimi Hanley
Elmira,NY
Summary
Experienced manager with engaging personality and service-driven background seeking new exciting opportunity. Strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Overview
23
23
years of professional experience
Work History
Retail Coordinator
Corning Museum of Glass
Corning , NY
10.2023 - Current
- Trained new staff on customer service, cash handling, and product knowledge.
- Ensured proper display of merchandise throughout the store according to company standards.
- Collaborated with other managers in developing strategies to improve overall operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Mentored newly hired staff in upselling techniques to improve sales.
Store Manager
Tommy Hilfiger
Corning, NY
06.2014 - 10.2021
- Oversee daily functions, including inventory management, display merchandising and purchasing operations
- Planned and executed in-store promotional events to increase customer engagement and sales revenues
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Coached and mentored 15 employees by offering constructive feedback and taking interest in long-term career growth
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Store Manager
Talbots
Elmira, NY
09.2001 - 06.2014
- Hired and trained 20-25 employees to open new Talbot's store in Horseheads, NY
- Established membership loyalty implementing rewards program to drive client retention
- Partnered with Assistants managers and visual team to develop and implement merchandising plans to guarantee profitability on weekly basis
- Generated new business by developing special events for existing and prospective customers
- Store consistently performed above expectations, receiving many awards for exceeding goal.
Wedding Event coordinator
Harbor Hotel
Watkins Glen, NY
- Flawless execution of Weddings and events
- Work closely with sales and culinary ensuring adherence to banquet event order
- Supervise staff throughout the event including set up, food service and tear down
- Set up banquet room – to client’s specifications
- Handle all vendors – Florists, Bands, DJ’s and Bakers
- Continually check in with Wedding couple to ensure complete satisfaction.
Education
Associate of Arts - Advertising And Design
Mohawk Valley Community College
Skills
- Excellent Communication
- Superior Work Ethic
- Team Building and Motivation
- Experienced in fast paced ever changing team environment
- Merchandise Promotion and Display
- Sales Leadership
- Customer Service Management
- Computer skills: Microsoft word and office
Timeline
Retail Coordinator
Corning Museum of Glass
10.2023 - Current
Store Manager
Tommy Hilfiger
06.2014 - 10.2021
Store Manager
Talbots
09.2001 - 06.2014
Wedding Event coordinator
Harbor Hotel
Associate of Arts - Advertising And Design
Mohawk Valley Community College
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