Maryellen Henning
Wakefield,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
Work History
Project Manager
IBM
1995.09 - 2017.08
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project progress, identified risks and took corrective action as needed.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Technical Support Manager
INTERSOLV
1988.09 - 1995.08
- Enhanced customer satisfaction by addressing technical issues and providing timely resolutions.
- Streamlined support processes for improved efficiency and faster response times.
- Established a robust knowledge base, reducing resolution time and increasing first-call resolution rates.
- Developed comprehensive training programs to continuously upskill the technical support team.
Accounts Payable Clerk
City of Waltham: Through High School and College
Waltham, MA
1980.01 - 1986.09
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Science - Computer Programming
Massachusetts College of Liberal Arts
North Adams, MA05.1986
Skills
- Schedule Management
- Project Planning
- Risk Management
- Agile Methodology
- Stakeholder Communications
- Cross-Functional Collaboration
- Team Bonding
- Customer Relations Specialist
Timeline
Project Manager
IBM
1995.09 - 2017.08
Technical Support Manager
INTERSOLV
1988.09 - 1995.08
Accounts Payable Clerk
City of Waltham: Through High School and College
1980.01 - 1986.09
Bachelor of Science - Computer Programming
Massachusetts College of Liberal Arts