Summary
Overview
Work History
Education
Skills
Timeline
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Maryellen Jaime

Sacramento,CA

Summary

  • Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. Highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.
  • Highly ambitious beauty manager with background in sales, marketing and advertising.
  • Client-focused Sales Representative with 7 years of providing solutions to customers. Solid understanding of company’s policy and metrics .

Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles.

Overview

10
10
years of professional experience

Work History

Customer Experience Beauty Manager

Macy's
10.2021 - Current
  • Leading a team of 70 associates 9 counter managers and 3 leads
  • Managed and motivated employees to be productive and engaged in work.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards.
  • Ranked among top sales performers, averaging over $12million sales annually.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
  • Managed team of 34 associates in cosmetics department to achieve and maintain highest standards of customer service.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

Beauty manager

JCPenney
06.2017 - 10.2021
  • Scheduling
  • Executing events
  • Executing updates and monthly animations
  • Training
  • Coaching in the moment
  • Team development
  • Holding team accountable for their metrics
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Oversaw daily cycle counts and audits
  • Scanned and entered new inventory, updated numbers and investigated variances
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue
  • Held weekly meetings with Beauty Advisors to identify techniques to overcome sales obstacles
  • Accomplished monthly sales goals and beating last years overall goal

Asds/HR Manager

JCPenney
02.2016 - 06.2017
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 5 new employees at a time.
  • Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
  • Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
  • Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
  • Managed employee disputes by employing conflict resolution techniques.
  • Guided leaders and employees on company policies, programs, benefits, and salary administration.
  • Led decision-making and implementation of HR policies, procedures, programs and functions.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Monitored participant workflow and behaviors throughout training process.
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Tracked attendance and progress against goals for each participant.

Div 1,5,7 & 8 supervisor

JCPenney
07.2014 - 02.2016


  • Set execution
  • Event planning and execution
  • Holding team accountable for their sells in fine jewelry
  • Making sure all shoes RFID and ink tags And display properly
  • Answering all lod calls
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Education

High School Diploma - undefined

WAS
Woodland, Ca
2015

Skills

  • Conflict resolution
  • Team leadership
  • Strong verbal communication
  • Extremely organized
  • Self-motivated
  • Process implementation
  • Scheduling
  • Coaching in the moment
  • Issue Resolution
  • Policy Enforcement
  • Positive and Constructive Feedback
  • Time Management
  • Employee Coaching and Motivation
  • New Hire Training
  • Product expertise
  • Inventory Control
  • Relationship building and management
  • Outstanding client retention
  • Business Growth
  • Vendor Communication
  • Promotional Events
  • Key Performance Indicators (KPI)
  • Sales

Timeline

Customer Experience Beauty Manager

Macy's
10.2021 - Current

Beauty manager

JCPenney
06.2017 - 10.2021

Asds/HR Manager

JCPenney
02.2016 - 06.2017

Div 1,5,7 & 8 supervisor

JCPenney
07.2014 - 02.2016

High School Diploma - undefined

WAS

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Maryellen Jaime