MaryEllen Jordan
Sharpsburg,GA
Summary
Business professional prepared for leadership role with extensive experience in managing operations and driving business success. Proven track record of effectively overseeing daily operations, implementing strategic plans, and optimizing resources. Highly focused on team collaboration and achieving results, with reputation for reliability and adaptability. Expertise in financial management, staff development, and customer relations.
Overview
29
29
years of professional experience
Work History
Owner/Operator
Tactical Smoke BBQ, LLC
08.2021 - 03.2025
- Accomplished Food Truck Owner with experience specializing in business development, marketing strategy, client relations, and strategic planning. A proven track record of building a successful business from the ground up and defining growth strategies, resulting in a 25% annual revenue increase. Adept at identifying opportunities to enhance market and brand recognition.
Medical Office Manager
CPM Advanced Surgical Specialists
03.2019 - 08.2021
- Oversaw daily operations, ensuring compliance with healthcare regulations and policies; managed patient scheduling system, optimizing appointment flow and reducing wait times; developed staff training programs, enhancing team performance and service quality; implemented electronic health record (EHR) systems, improving data management and accessibility; collaborated with healthcare providers to streamline communication and improve patient care delivery; analyzed operational workflows, identifying areas for process improvement and cost reduction; coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team; consulted with healthcare professionals on business decisions; developed close working relationships with front office and back office staff.
Site Coordinator
Total Weight Loss Centers
09.2014 - 03.2019
- Coordinated daily operations to ensure smooth functioning of weight loss programs; Implemented scheduling systems to optimize client appointments and staff assignments; managed inventory control for dietary supplements ensuring availability for patients; collaborated with healthcare professionals to deliver personalized weight loss plans for patients; monitored program compliance with health regulations, maintaining high standards of safety and service; led team meetings to discuss strategies and best practices, fostering a culture of continuous improvement.
Clinic Manager
Massage Envy Spa
12.2010 - 09.2014
- Oversaw daily clinic operations, ensuring high-quality service delivery and client satisfaction; implemented staff training programs to enhance service efficiency and employee performance; managed scheduling systems to optimize therapist availability and reduce client wait times; conducted performance evaluations, providing feedback and fostering professional development among team members; established strong relationships with clients through effective communication and personalized service approaches; hired, trained and supervised employees to maintain team of high performers.
Assistant Clinic Manager
Massage Envy Spa
11.2008 - 12.2010
- Streamlined clinic operations, enhancing workflow efficiency and patient satisfaction; supervised staff performance, providing training and mentorship to ensure high-quality service delivery; collaborated with management on strategic planning initiatives to improve overall service offerings.
Advertising Consultant
Fayette Publishing
04.2007 - 10.2008
- Developed comprehensive advertising strategies to enhance brand visibility and market reach; conducted market research to identify target demographics and optimize campaign effectiveness; collaborated with creative teams to produce compelling advertising content across multiple platforms; established strong client relationships through effective communication and tailored marketing solutions.
Mortgage Banker
Home Capital
10.2006 - 03.2007
- Developed tailored mortgage solutions based on client needs and financial profiles; conducted comprehensive market analysis to identify competitive mortgage offerings.
Area Rental Manager
Enterprise Rent-A-Car
04.2000 - 06.2006
- Sales/Marketing: Established critical business to business relationships that opened new accounts with insurance companies, dealerships, body repair shops, and corporate accounts with increased sales contracts; targeted high end businesses; created marketing plan that demonstrated product could increase profit margins through increased volume and higher mark-ups; established territory management system that made scheduling more efficient and provided time management guidelines; utilized product knowledge to instill confidence in customers and close sales; developed and negotiated individual pricing contracts for all accounts.
- Business Operations Management: Managed all phases of profit center, especially contract sales; hired, trained, coached, and managed team of thirty sales staff at four rental branches; negotiated contracts for the relocation of offices to sites that had very reasonable cost and were in prime business locations; purchased supplies and equipment for four branches.
- Customer/Client Relationship Development: Established reputation for providing world-class customer service that kept competition out of service area and away from key accounts. By providing accounts and customers with excellent service, prevented competition from gaining inroads; monitored all aspects of business operations to ensure delivery of quality; continually maintained close relationships with accounts to assure them that their needs were heard and met.
Branch Manager
Enterprise Rent-A-Car
08.1998 - 04.2000
- Effectively managed key account relationships and succeeded in gaining follow-up business; promoted positive ongoing customer relationships and served as problem-solver/resource to customers; improved morale, resulting in positive performance; turned around underperforming location that had continually produced negative profits.
Assistant Manager
Enterprise Rent-A-Car
07.1997 - 08.1998
- Encouraged sales through creative incentives; consistently ranked in top half of performance matrix for customer satisfaction, fleet growth, and profitability.
Management Trainee
Enterprise Rent-A-Car
07.1996 - 07.1997
- Performed assigned duties under direction of experienced personnel to gain knowledge and experience required for promotion to management positions.
Education
Bachelor of Science - Business Administration: Marketing
Auburn University
Auburn, ALSkills
- Executive Presentations; Consultative Sales/Marketing; Organizational Leadership; Decision Making; Sales Forecasting and Market Growth; Customer Service Management; Problem Solving; Teamwork; Contracts Administration and Negotiations; Self-Management; Computer Skills: Microsoft Word, Excel, PowerPoint, Google Drive; Qualified Typist
PROFESSIONAL DEVELOPMENT
Multi-Cultural Leadership Initiative Training; Protection Product Training; Sexual Harassment and Discrimination Prevention Training; Area Manager Orientation; Management Development; Targeted Sales Training (Insurance Agents/Adjustors, Dealerships, Body Repair Shops, and Corporate Accounts); Preferred Provider Training (Contracts)
Timeline
Owner/Operator
Tactical Smoke BBQ, LLC
08.2021 - 03.2025
Medical Office Manager
CPM Advanced Surgical Specialists
03.2019 - 08.2021
Site Coordinator
Total Weight Loss Centers
09.2014 - 03.2019
Clinic Manager
Massage Envy Spa
12.2010 - 09.2014
Assistant Clinic Manager
Massage Envy Spa
11.2008 - 12.2010
Advertising Consultant
Fayette Publishing
04.2007 - 10.2008
Mortgage Banker
Home Capital
10.2006 - 03.2007
Area Rental Manager
Enterprise Rent-A-Car
04.2000 - 06.2006
Branch Manager
Enterprise Rent-A-Car
08.1998 - 04.2000
Assistant Manager
Enterprise Rent-A-Car
07.1997 - 08.1998
Management Trainee
Enterprise Rent-A-Car
07.1996 - 07.1997
Bachelor of Science - Business Administration: Marketing
Auburn University
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